Connect Communications Introduces COVID-19 Business Continuity Services

Connect Communications Introduces COVID-19 Business Continuity Services

Midlothian, UK – With businesses facing uncertainty in light of the newly-renewed lockdown measures, Connect Communications are offering a bespoke Business Continuity Telephone Service. The company aims to help client businesses run as smoothly from home as they would from the office.

Connect Communications’ business continuity coronavirus telephone service is suitable for a variety of businesses regardless of their size, product, or operating style. They offer a range of services from call overflow to a full virtual live remote reception.

One of the main features of this new service is an outsourced reception service, which works to transfer callers to trained receptionist staff working remotely or to a live messaging service. A Connect virtual receptionist will answer the calls, greeting callers with the client’s business name.

These operators can perform a variety of tasks for client businesses related to both standard business operations and scheduling. A virtual receptionist will take payments and process orders for the client’s business as well as transfer calls to the relevant department of the client business. The receptionist also can manage a client’s diary, make or cancel appointments, take messages, and text or email the relevant information over to the client.

In terms of setting up the phone service, Connect have ensured that the process is quick and easy. They assure there is no need for any home visits from engineers that could potentially violate social distancing rules. The business continuity telephone service integrates seamlessly with the client’s current phone system, and operators at Connect can program the system remotely. Connect also provide businesses with a unique number, which can divert to a different line. They can tailor numbers to be local to the business area or to be a national ‘local’ number like 0845.

Whilst other virtual receptionist services may charge based on the length of the call or the number of calls, Connect’s business community telephone service charges clients based on a monthly tariff instead, with prices starting at £19.99 per month.

Businesses seeking continuity in the transition to remote servicing can call Connect Communications at 0330 3333 777 or contact the company via email.

Media Contact
Company Name: Connect Communications
Contact Person: Nicky Walker
Email: Send Email
Phone: 0330 3333 777
Address:Stobo House Roslin
City: Midlothian EH25 9RE
Country: United Kingdom
Website: https://www.connect-communications.co.uk/