The second part of the trilogy – Digital Transformation with Dr. Paul J Bailo has just been released. In this latest podcast which focuses on the planning part of Digital Transformation, Dr. Paul J Bailo has shared his views on the critical role of planning in the digital transformation process.
“The planning phase is a critical piece in the digital transformation process,” says Dr. Paul J. Bailo, Executive, Digital Strategy, Data, and Innovation. “The chances of achieving success in the digital transformation strategy depends to a large extent on the planning part. The execution is easy but the planning is harder.”
Dr. Paul who has proven expertise in multiple competencies states that the planning process must begin with an evaluation of the changes that are needed, and understanding why a business exists, and how it functions.
Dr. Paul says that business owners must have a clear focus on the goal and identify the performance gap and the opportunity gap distinctly. It is equally important to understand what form of change is needed to move ahead and whether the organization is ready for that change.
One of the key requirements to successfully implement the digital transformation process is having the right leadership team to guide the organization through the change. The leadership must keep pushing because some amount of skepticism will always be seen among the early adopters as they might not be keen on innovation and change.
Dr. Paul admits that ushering a change in the existing business process could be hugely challenging as it involves fundamentally changing the core foundation of the business.
According to Dr. Paul, the critical piece of the idea of digital transformation is to have the right leadership and the right people in the team. Those with the right digital mindset can convince and take others along and can transform even large institutions.
“There will always be resistance to change as people who have been working in an organization for long have their minds wired in a specific manner,” says Dr. Paul. “Digital leaders who want to plan a successful digital transformation can’t have people with legacy thinking on their team. The foundation piece is imp but the thinking has to be flexible and they must be ready to change.”
Organizations need the best digital transformation professionals to be able to pull off the change successfully. Empowering is the best way of removing obstacles in the digital transformation process. This involves providing people access to the process, training, preparing, and educating them, and ensuring that they get completely involved in the transformation journey.
Dr. Paul avers that digital transformation leaders must not only possess emotional intelligence but also a street sense. The team can support the other players through proper training, performance management systems, controls, and constantly improving the process.
Dr. Paul again reiterates that there are just a handful of professionals who can deal with the multitude of challenges posed by digital transformation. The key thing to focus on is building the climate of change in an organization.
Leaders must understand the psychology of building commitment for change. For this to happen, it is important to know the culture of the organization and the planning must be made around that culture.
According to Dr. Paul, digital planning is all about rethinking the business process, rethinking what the future looks like, how it is to work with new and different clients, embracing new technology, and new data analytics.
About Dr. Paul J. Bailo:
Paul Bailo is widely recognized by industry thought leaders for his C-level executive skills in Digital Transformation, Marketing, and Business Operations. His expertise in digital transformation, digital communications, emerging payments, operational excellence, data-driven decision-making, and ongoing product innovation is unparalleled.
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