On July 15, 2020 at 11:00 AM Pacific Time Uptick and The Success League are collaborating on the release of a webinar tailored towards Customer Success Management. Founder and CEO of The Success League, Kristen Hayer, will join VP of Marketing at Uptick, Ian Fyfe, to deliver a presentation on delivering accurate and actionable health scores. The webinar will cover three primary topics:
• The factors that should go into a comprehensive and trustworthy measure of customer health
• How to make health scores transparent and explainable
• How to know what actions to take next with each customer
The Success League
As a customer success consulting firm, The Success League serves companies across myriad industries, including technology, healthcare, manufacturing, finance, and education. Since 2015, the firm has assisted hundreds of companies in refining their operations — effectively reducing churn, expanding revenue, and advancing customer satisfaction. Utilizing a team of diverse professionals, the consulting firm offers specialized online training and consulting engagements. The Success League is well regarded for their commitment to customers and the passion to build teams that drive measurable results.
The Uptick Platform
The pioneering software firm Uptick has created the next generation intelligent customer success platform built from the ground-up on AI machine learning, that can be deployed in days and weeks, not the months required by legacy systems.
Dave Stamm, CEO at Uptick commented, “Uptick’s mission is to enable our customers to grow net dollar retention, expand existing customers, reduce churn, and build accurate and actionable customer health scores that subscription companies can finally trust and use to constantly increase their value. The one-size-fits-all and rules-based model for customer health measurement doesn’t work anymore. We’ve built a system that learns what factors drive each individual subscription business and provides everything needed to onboard, engage, retain, and grow customers.”
Uptick’s next-generation AI Brain identifies and learns the real-world factors that drive renewals and upsell for each individual business. Uptick health scores are accurate and actionable based on what the data and prior history tells us, not rules based on human opinions. Uptick enables providers to take the optimum actions with the right customers at the right time.
A few of the core questions answered in the webinar from industry experts Kristen Hayer and Ian Fyfe:
- Are your customer health scores an accurate measure of actual customer health or risk, and do you know which factors your health scores are based on?
- Do you frequently find that “red” customers are actually renewing and expanding, while “green” customers are churning?
- And do you know the next best actions you can take to improve the health of each customer?
Trustworthy health scores are based on a rich diversity of factors that should go well beyond simple measures such as product usage. Actionable health scores provide transparency into which factors are having the greatest negative and positive impact on the health score, and these factors should be clearly linked to actions and playbooks that can be executed to improve the level of value the customer is getting from the product or service.
REGISTRATION AND INFORMATIONAL LINKS
Register for the webinar at https://www.uptick.com/blog/customer-health-scores-webinar-july-15-2020/
For further details on Uptick’s insight into Customer Success: https://www.uptick.com/customer-success/
Company Name: Uptick Labs, Inc.
Contact Person: Ian Fyfe
Email: Send Email
Phone: (415) 971-8315
Address:1635 California St #74
City: San Franscisco
State: CA 94109
Country: United States