Increased emphasis on IT investment for enhancing passenger experience at airports is expected to drive the airport information systems market. Several airports in Asia Pacific and the Middle East have cited the need for optimal utilization of airport resources as a primary driver for airport information systems’ adoption in the wake of growing passenger traffic. Many airports have initiated the provision of mobile services to passengers and staff, and have actively invested in business intelligence solutions.
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Mobile applications are expected to play a key role in the evolution of airport passenger communications strategies over the next few years, thereby improving customer relationship handling. Real-time information broadcasting and opening up of new lucrative commercial avenues are expected to favorably impact the airport information systems market. Increased popularity of self-service airports providing automated experience to passengers has encouraged investment for developing more sophisticated airport information systems.
Installation of kiosks to assist bag-tag printing has increased significantly among leading European airports. RFID implementation in airports has significantly curbed time-wastage, thereby enhancing staff productivity and customer satisfaction.
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Lack of clear regulations can prove to be a hindrance for market growth. Implementation of airport information systems is infeasible for developing countries owing to high cost incurred, which may restrain market growth.
The airport information systems market is slightly consolidated, with a few players having a significantly large hold over the market. Increased demand for enhanced systems, supplemented by high growth in emerging markets has resulted in the launch of innovative products for gaining competitive advantage. Key market players include SITA, Rockwell Collins, and Ultra Electronics Holdings.
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