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Unified Communications Market Overview:

The worldwide unified communications market size was predicted at 25.91 billion in year 2013. Aspects like growing acceptance of BYOD (Bring Your Own Device) and increasing market penetration of mobile equipments have resulted in the enhanced demand. Further, its evolution as a service is predicted to have a substantial potential for growth and expansion.

This UCaaS is a delivery representation comprising of communications outsourcing as well as collaboration of services & applications to third party vendors. This service is provided over an internet protocol network. Unified communication as service (whose abbreviation is UCaaS) technologies comprise of enterprise messaging, video conferencing, presence technology, online meetings and telephony. It offers scalability, high proportions of availability and elasticity for key business tasks.

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These systems combine numerous communication functions into a single unit. This comprises of bunch of real time communication services like data sharing, voice over internet protocol (VOIP), call control, video conferencing and instant messaging along with other kinds of services like SMS, email, fax and voicemail. Thus it helps mechanize and unite consumer experience across various equipments. It is widely used for business as well as social causes. But high proportion of initial capital investment and lack of interoperability between many platforms are predicted to pose key threat to the unified communication sector.

The technique is extensively used for executing the BYOD (Bring Your Own Device) trend. It symbolizes the link between various personal devices such as smart phones, notebooks, personal computers and tablets. to a company’s vertical network that helps the employees acquire access to network through their own instruments from remote geographical locations. This offers a number of fiscal, organizational and functional advantages.

Unified Communications Market By Product:

The system of unified communications types are hosted systems (also referred as cloud based systems) and on premise systems. On premise systems provide good control abilities and can be easily handled. But one thing is that they must be looked after by a trained staff and these systems require adequate maintenance facility.

On other hand hosted systems provide flexibility as compared to on premise systems and firms installing them can add new features as and when needed. In addition to this, these hosted systems offer various advantages to the firms that include more and better streamlined accessibility to the confidential data of the organization, minimized cost of infrastructure and good fit for topographically scattered firms.

Unified Communications Market By Application:

Enterprises contributed about more than fifty percent of the total market share of the global unified communications market in year 2013. This can be credited to the growing acceptance of information technology in business as well as acquired advantages like mobility, cooperation and presence offered by such modern techniques. It helps the enterprises to have enhanced employee connectivity plus better functional dexterity which finally offers better customer commitment.

Government sector, education sector and healthcare sector are few of the sectors expected to make significant increase in demand. Large numbers of initiatives taken by the government authorities to improve procedures and add to their proficiencies have made it the rapidly growing industrial sector.

Unified Communications Market By Region:

The unified communications market of sub continent of North America contributed about more than thirty five percent to the universal demand of this industrial sector in year 2013. The local unified communications industry is featured by the presence and availability of many key market players and high reputation of BYOD services. The APAC zone and European continent are projected to be the rapidly emerging geographical locations. This is owing to the requirement of effective communication skills, cost efficacy and cooperation.

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Large proportion of population and extension of high speed data networks in geographical regions like India and China of APAC zone have resulted in increase in demand for unified communications systems in these nations. Infrastructural growth and large scale acceptance of these modern systems in these countries have enhanced the demand of these systems in the APAC zone. However, strict rules related to telecom activities are predicted to be a main barrier to the growth of the unified communications market sector in APAC region as it prevents universal service providers from penetrating into the emerging market economies of China, Vietnam, Indonesia and India of APAC zone.

Competitive Landscape:

The key companies profiled in this market report includes NEC Corporation, Polycom Incorporation, IBM Corporation, Unify GmbH & Co. KG, Alcatel-Lucent, Cisco Systems Incorporation, Avaya Incorporation, Microsoft Corporation, Plantronics Incorporation, ShoreTel and Verizon Communications.

It has been observed that large numbers of Fortune 500 firms are implementing Cisco unified communications solutions and this had led to the dominance of the Cisco Systems in the unified communications market. The reason due to the high level of efficiency and ability of the organization to host numerous infrastructure services as well as its collaborative abilities critical for business growth of the end use firms resulting in increase of the total market share of the Cisco systems in the global the unified communications market sector.


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