In an industry as well-established as roofing, it can be challenging for a young company to differentiate itself and grow consistently. Thaddaeus Biediger of Premier Roofing and Contracting is raising the roof and the quality bar, though, with his innovative emphasis on providing consistently high levels of service and building strong customer relationships. His recent interview in Small Business Trendsetters underscores what has made him and his company so successful.
Biediger’s road to the peak of the roofing industry began in 2008 when he decided to expand from his historical remodeling emphasis and launch a roofing business which focuses on insurance-based restorations for both residential and commercial buildings. He calculated that the best way to distinguish his company in such a competitive industry was to focus on providing uncompromising, quality service with a total emphasis on mutual trust and respect. So far his approach seems to be paying off as Premier is now a preferred contractor for several major insurance companies, has achieved an A+ rating with the Better Business Bureau, and has also become an Angie’s List sensation.
“I attribute our ability to achieve such high levels of success in this industry in just over seven years to our dedication to being an advocate for the customer,” commented Biediger. “We don’t just come in, do a job and leave. We’re a member of the San Antonio community, so I insist on building long-term relationships with the insurance companies as well as our end customers. We’re not done until our customer is completely satisfied.”
Under Biediger’s leadership, Premier Roofing has attained an A+ rating with the local Better Business Bureau that is based on thirteen quality-related indicators. Factors that also raised their rating included the length of time in business as well as their record of zero complaints being filed with the Bureau.
Equally as challenging was his decision to seek out approval through the online consumer resource, Angie’s List. Premier Roofing was able to achieve the coveted Super Service Award in 2014 by focusing completely on customer satisfaction. In 2015 they also received the San Antonio Best Roofer Award as well as the Best of 2015 by San Antonio Best Businesses.
“It is super difficult to achieve these levels on Angie’s List,” Biediger concluded. “A company has to receive so many A ratings from customers, respond within a set period of time, and follow-up on reviews. We make it our business to utilize the latest technologies in roofing repair combined with the highest levels of customer care. This may be considered innovative, but I think it is why we were able to achieve such high levels of customer approval in such a relatively short period of time.”
Biediger was also interviewed this summer on Business Innovators Magazine, where he provided information that can help home and business owners get a fair estimate when dealing with insurance claims that pertain to roofing needs. Residential and commercial roofing services provided by Premier Roofing and Contracting include a complimentary digital analysis roof inspection, insurance advocacy, roof repair and replacement, preventive maintenance, and 24 hour emergency roof repair service.
About Thaddaeus Biediger:
Thaddaeus Biediger has been CEO and president of Premier Roofing and Contracting since 2008. The company provides residential roofing, commercial roofing and restoration services in San Antonio, Austin, Fort Worth, Dallas, Houston, San Angelo, Lubbock, College Station, Abilene, Galveston and Corpus Christi.
Call 855-876-6380 FREE or send an email to info@4PremierRoofs.com for a free roof inspection and estimate.
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