BASYS Shows Greater Client Commitment With Expanded Customer Service Hours & Online LiveChat

Leading credit card processing company BASYS Processing has recently announced to expand customer support hours to 12 hours starting from 7am in the morning instead of the previous 9 hours. The company has also introduced live chat support with its new website.

Lenexa, KS – 9th May, 2016 – On popular demand, leading credit card processor company BASYS has recently announced to extend its customer support hours from 8am-5pm M-F CST to 7am-7pm M-F CST. The company has also launched its new website of late which will offer the facility of live chatting for the first time for BASYS customers.

The new services will join the company’s existent customer support 24/7/365 help desk facility.

“We are glad to announce that from now on our customers will have personalized for 12 hours at a stretch, instead of the previous 9 hours – starting from as early as 7 in the morning. Customer convenience has always been vital for us and when our clients and partner banks inquired about expanded hours, we were quick to extend our support as desired,” smiled Brad Oddo, the CEO of BASYS.

Headquartered in Lenexa, BASYS is an endeavor by Mr. Oddo which has been operating for more than a decade now since its inception in 2002. Mr. Oddo himself hails from an esteemed KC business family and today his BASYS Processing has grown to be among the biggest of merchant services companies across the nation.

“We are also excited about our new website which will help you to know more about our services and contact us easily from the comfort of your home. We have introduced a LiveChat feature here where you will have our dedicated customer care team waiting to answer any query you have in real time. We promise real human assistance and there is no question of voice automated systems or elevator music or a typical call center-like environment. Our customer care pros are motivated, client-focused & actually committed to our rising customer base.”

Speaking on their solutions, Mr. Oddo stressed on seasoned assistance with tailored solutions as per the specific needs of the clients. BASYS partners with merchants, associations, non-profits & software companies. The company offers a comprehensive lineup of the latest payment processing equipment solutions, including fully-integrated EMV terminals.

“We will help you with easy mobile processing, tablet processing and virtual terminal processing. We also regularly monitor, inspect & verify our solutions to ensure complete protection for you. From catering to hospitality, we integrate all the major POS systems available today, including Aloha and Micros,” Mr. Oddo explained.

BASYS further assured strong protection with chargeback assistance, breach protection, card tokenization, retrieval assistance, EMV processing, solid encryption as well as assistance with PCI compliance.

“We will implement a safe payment facility for any e-commerce set-up as per the client’s typical needs – whilst reducing costs and risks of fraud & chargebacks usual across the virtual world. Our customers have the ability to accept all the important card brands, mobile wallets, debit cards, fleet cards, gift and loyalty cards as well as check and ACH.”

For more information, please visit

Media Contact
Company Name: BASYS Processing
Contact Person: Brady Hanna
Phone: (800)-386-0711
Address:15423 W. 100th Terrace
City: Lenexa
State: KS
Country: United States