Mountainview, CA – Just like the common cold, computer viruses and other problems can afflict anyone at anytime. Computer and network issues can range from a mild headache to a giant hassle. Sometimes the IT company you hire to help you hash out those issues can become just as much of a problem. Even if they have the time, most people don’t want to sit on the phone for hours, only to have someone tell them that they can’t fix their computer troubles. Help Desk Global is no such company.
For the less than tech-savvy person, the last thing they want to do is sit on the phone and listen to someone tell them how to do things that they don’t understand. Help Desk Global provides understandable tech support for homes; be it on the phone or in home. From setup of new devices and WiFi networks, all the way to virus removal and data backup, Help Desk Global has the know-how.
For those that jumped onto the technology bandwagon recently and are unfamiliar with their devices, Help Desk Global offers customized sessions, often in the comfort of the customer’s own home, on how to setup those devices, use them to best fit the individual needs of each customer, and connect them with other products in the home in order to get the most out of their technology. From small details to big problems, Help Desk Global helps their customers to understand what they’re experiencing and why.
“We were having trouble setting up our WiFi network, and I felt really bad about calling someone because it just felt like we were missing a step or something,” Kelly Masters, a customer with Help Desk Global, explains. “Our daughter always made a big deal about how easy this computer stuff is, but we just couldn’t seem to get there. When I called Help Desk Global, they were very friendly and set us up with a Master Tech right away. The Tech came out a few days later and had everything updated and running smoothly within the hour. He even taught us how to connect some of our other devices together to share files and things like that. But the best part was that he never once made us feel like we were dumb for not knowing what to do in the first place.”
Technology is changing all of the time, making it a little difficult for the average consumer to keep up. IT support is a must in this day and age, but that doesn’t mean that customers need to be made to feel like they’re out of touch when they ask for help with their new devices. Help Desk Global believes in giving its customers the best level of support in the friendliest and most comfortable way possible. Whatever personal computer needs may arise, Help Desk Global has a team trained to walk customers through the problem, be it over the phone or in the comfort of their own home.
About the Company:
Help Desk Global is located at 800 West El Camino Real, Suite 180, Mountainview CA, 94040.
They can be reached by calling 1 855-838-7738 or by visiting their website http://www.helpdeskglobal.com/
Company Name: Help Desk Global
Contact Person: David Gardner
Address:800 West El Camino Real, Suite 180
Country: United States