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Customer Focused Strategy Maximizes Cross Channel Touchpoints

OTTAWA, ON – 31 May, 2016 – Novotech Technologies, a distributor of Machine-to-Machine (M2M) / Internet of Things (IoT) products, services and solutions, today announced the launch of its new eBusiness Portal along with an expanded Reseller Program. Dedicated to the M2M/IoT industry, Novotech’s online portal creates a new marketplace designed to enhance all customer service touchpoints. The expanded Reseller Program builds on existing success with new opportunities and incentives being presented through the eBusiness Portal.

As one of the largest M2M/IoT Distributors in North America, Novotech has relationships with many leading manufacturers of modems, modules, antennas and most recently signal boosters. Establishing an eBusiness Portal to showcase all product and service lines, while also ensuring customer experience excellence across all channels, has been an ongoing priority for Novotech throughout this project.

“Our eBusiness Portal is one of the most challenging projects we have ever tackled,” says Richard Hobbs, President of Novotech. “To provide the best possible customer experiences, we needed a solution that could seamlessly integrate with our ERP and CRM platforms and that’s exactly what we’ve achieved.”

Novotech teamed up with two eCommerce consulting firms to complete this project and in doing so, they are now able to provide all registered customers the ability to link their offline corporate accounts to their respective online accounts giving customers 24/7 self-serve access to:

• View past order history
• Get preferred customer pricing
• Download detailed product and service information
• Purchase online using credit or existing terms
• Check the status of orders
• Print invoices
• Live chat with sales or support

Self-serve activities on the new eBusiness Portal will complement Novotech’s own sales and service   teams. “For customers who know exactly what they’re looking for, buying online makes sense,” says Richard Hobbs. “But for customers who want help choosing what’s right for their specific application, our team is one call or click away.” To encourage customers to register, Novotech is offering a limited time 10% discount promotion for online orders.  

Novotech’s in-house sales and service teams are in addition to its well-established core reseller network that is currently comprised of more than 1,000 salespeople in over 100 companies. With new Reseller Program incentives, Novotech anticipates that their main reseller channel will at least double by end of year.

About Novotech Technologies:

Through strategic partnerships with many of the world’s most advanced Machine-to-Machine (M2M) / Internet of Things (IoT) manufacturers, Novotech Technologies is a leading distributor of M2M/IoT products, services and solutions. To produce tangible outcomes that include reduced costs, optimized fleets/workforces, improved productivity and enhanced customer service, Novotech’s comprehensive portfolio of M2M/IoT solutions – cellular, GPS and satellite – enable immediate communication, tracking and reporting in a wide range of applications. Established in 2001, Novotech is headquartered in Ottawa, Ontario, with offices throughout Canada and the United States. 

www.novotech.com | @NovotechM2M (#M2M)

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Media Contact
Company Name: Novotech Technologies
Contact Person: Carolyn Gardner – Director of Marketing & Communications
Email: news@novotech.com
Phone: 613-280-1900
Country: United States
Website: www.novotech.com

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