GAF is North America’s largest roofing manufacturer, and only GAF Master Elite(R) Contractors can compete for its residential President’s Club Award. To qualify for this award, a residential roofing contractor must demonstrate an exceptional level of excellence in their business, especially in the areas of Installation Excellence, Consumer Protection, and Installer Training.
Mark’s Custom Exteriors has been a GAF Master Elite(R) Contractor since 2011. To become a Master Elite(R) Contractor – a status that less than 2% of roofing contractors nationwide have achieved–a candidate must demonstrate proper licensing and adequate insurance, have a proven reputation and show commitment to ongoing professional training.
“A very high level of trust and faith in our ability” – those are the reasons why customers hire Mark’s Custom Exteriors, according to owner Mark Holcomb. “We’ve been in business for more than 20 years and demonstrate a high level of customer service. New customers do some research on our track record, and they feel comfortable with that.”
With experienced sales staff and roofing technicians who are factory certified, Mark’s Custom Exteriors makes it a priority to stay current on industry and manufacturer specifications. “All of our installation crews are hourly, in-house employees,” explains Holcomb. “No subcontractors. That sets us apart from a lot of roofing contractors in our marketplace. And we use only the highest quality materials, backed up with the best warranties available. Our customers are guaranteed to be satisfied with the roofing job we do.”
“There’s quite a lot of interaction with our customers,” continues Holcomb. “We always have a site foreman at every project, at all times. The foreman keeps the customer informed and ‘in the loop’ about what’s being done and what still remains to be done. People appreciate that.” The attention to customers is reflected in the company’s ratings and reviews; Mark’s Custom Exteriors is an A-rated provider on Angie’s List and holds an A+ accreditation with the Better Business Bureau.
In 2015, Mark’s Custom Exteriors began partnering with No Roof Left Behind(TM), a nationwide program in which members of a community nominate a neighbor who has fallen on hard times. That neighbor then becomes the recipient of a new roof, free of charge and installed by the local contractor. “This is one of the newest things we’ve taken on, and we’re really excited about being involved with this project,” says Holcomb. The company also works with Habitat for Humanity and is a Certified Green Roofer(TM).
Moving forward, Mark’s Custom Exteriors has the goal of expanding into the larger Portland Metro and Vancouver markets. “We want to be more established in those areas and have more of an impact in serving those customers,” concludes Holcomb. “A satisfied customer is our greatest source of new business. As we say on our website: ‘We are here tomorrow to stand behind what we do today.’ And I believe that’s what most folks are looking for.”
About Mark’s Custom Exteriors
A family-owned business, Mark’s Custom Exteriors has provided roofing replacement and maintenance services in the greater Portland area for more than 20 years. The company is committed to being a leader in the industry by exceeding customers’ expectations. With in-house installation crews that are fully trained and factory-certified, Mark’s Custom Exteriors believes that “Coming together is beginning, keeping together is progress, working together is success!”
Mark’s Custom Exteriors
58581 Columbia River Hwy
Saint Helens, OR 97051
Founded in 1886, GAF is the largest roofing manufacturer in North America. The company’s products include a comprehensive portfolio of steep-slope and commercial roofing systems, which are supported by an extensive national network of factory-certified contractors. Its success is driven by its commitment to Advanced Quality, Industry Expertise, and Solutions Made Simple. GAF was the first roofing manufacturer to offer a Lifetime limited warranty on all of its laminated shingles, which then evolved with the introduction of the GAF Lifetime Roofing System by extending the Lifetime coverage beyond just the roofing shingles.
For more about GAF, visit http://www.gaf.com
Company Name: Mark’s Custom Exteriors
Contact Person: Mark Holcomb
Phone: (503) 397-2215
Country: United States