C-Zentrix one of the key global leaders in the software products for contact centre and enterprise level applications for voice and data co-hosts the 3rd Annual Contact Centres Philippines Summit. The event brings together government, industry leaders and BPO’s to re-imagine contact centres as a strategic asset.
In the recent times Philippines has established itself as the ‘Call Center Capital of the World’. With the advantage of nearly three-fourths of the population being English speaking, it is estimated that the Philippines call centre industry shall rake in about U.S. $25 billion in the next 24 months.
Speaking on the participation at the landmark event, Mr. Saket Setu, CEO, C-Zentrix, said, “The 3rd Annual Contact Centres Philippines Summit is designed to focus on the challenges lying ahead of the contact centres based out in the Philippines. Our participation at the Philippines Contact Centres, 2016 reflects our strong focus and our vision to tap into the Philippines market.”
C-Zentrix’s Philippines market focus is backed by thorough investment plans towards advancement in technologies and resources. C-Zentrix unique Hybrid Contact Centre helps organizations across various industry verticals to set up and manage their personalized customer engagement centres.
Being one-of-its kind world-class solution, C-Zentrix’s Hybrid Contact Centre Solution facilitates an enterprise with higher prospects outreach, increased agent productivity and aims to maximize in establishing right party contacts. The hybrid solution addresses a full range of touch points for the customers across Omni-channels platforms including voice, web, email, chat, video, WebRTC, mobile apps, business analytics etc. The solution works in sync to generate centralized reporting and is being offered across multiple geographies like Philippines, India, UAE, Malaysia and other South-East Asian regions.
India’s leading Contact Centre solution provider, C-Zentrix currently serves over 500+ customers and has its presence across Bangladesh, Sri Lanka, Malaysia, Philippines, Dubai, South Africa, Ethiopia and Brazil. C-Zentrix’s Contact Centre infrastructure can run up to 50,000 live licenses concurrently. The company has also recently received honourable mention in Gartner’s coveted report, ‘Magic Quadrant Contact Centre Infrastructure, Worldwide 2016’.
About C-Zentrix: www.czentrix.com
C-Zentrix is the leading customer experience platform globally, also rated by Gartner. C-Zentrix was built with a vision of creating next-generation, simplified call centre technology offering customer engagement centre to enable better communication and 360° experience for the end-customer. C-Zentrix’s single box solution is unique one box customer engagement solution in the world for over 180 concurrent agents. C-Zentrix aims to help organizations across various industry verticals to set up and manage their personalized customer engagement centre hassle free, at a low cost and high efficiency. With a presence across 5 continents C-Zentrix has special focus on emerging markets, and is proud of serving many top enterprises of India.
Company Name: C-Zentrix
Contact Person: Pallavi Goel
Address:Towards Vision Technologies Pvt. Ltd. 496, Ground Floor, Udyog Vihar Phase 5