Gurgaon Haryana, June 30, 2016 : C-Zentrix, a global player in contact center solution, has taken a giant leap in its quest for expansion and growing its reach across geographies. The company, a leading contact centre player with unique offering of its product suite has enabled organisations to set up their own personalised contact-centres in India, Asia-Pacific and Middle East.
Speaking on the occasion, Mr. Saket Setu CEO, C-Zentrix, said, “It is a key milestone for C-Zentrix to expand markets across the Atlantic. I am very confident that the kind of services and products that are currently on board shall enable us to deliver high value across the North American Market. The 17th Annual Call Centre Week of Las Vegas, Nevada is amongst one of the most noted industry events, we are hopeful to share our experiences and meet with new prospects, customers and our partners.”
C-Zentrix product bouquet include it’s unique world-class Single box solution, Enterprise suite, Cloud and Hybrid Contact Centre solution. These solutions facilitate an enterprise with higher prospects outreach, increased agent productivity and aims to maximize in establishing right party contacts. C-Zentrix solutions address a full range of touch points for the customers across Omni-channel platforms including voice, web, email, chat, video, mobile apps, business analytics etc. The solutions work in sync to generate centralized reporting and are being offered across multiple geographies like Philippines, India, UAE, Malaysia and other South-East Asian regions.
India’s leading Contact Centre solution provider, C-Zentrix currently serves over 500+ customers and has its presence across Bangladesh, Sri Lanka, Malaysia, Philippines, Dubai, South Africa, Ethiopia and Brazil. C-Zentrix’s Contact Centre infrastructure can run up to 50,000 live licenses concurrently. The company has also recently received honourable mention in Gartner’s coveted report, ‘Magic Quadrant Contact Centre Infrastructure, Worldwide 2016’.
C-Zentrix is currently participating at the 17th Call Centre Week held at Las Vegas, U.S.A. The event brings to together the industry small, medium and big enterprises in the contact-centre business including allied industry players.
About C-Zentrix: www.c-zentrix.com
C-Zentrix is the leading customer experience platform globally, a Gartner Magic Quadrant certified company. C-Zentrix was built with a vision of creating next-generation, simplified call centre technology offering customer engagement centre to enable better communication and 360° experience for the end-customer. C-Zentrix’s single box solution is unique one box customer engagement solution in the world for over 180 concurrent agents. C-Zentrix aims to help organizations across various industry verticals to set up and manage their personalized customer engagement centre hassle free, at a low cost and high efficiency. With a presence in India, Middle East, Asia Pacific, etc. C-Zentrix has special focus on emerging markets, and is proud of serving many top enterprises of India.
Company Name: C-Zentrix
Contact Person: Pallavi Goel
Address:Towards Vision Technologies Pvt. Ltd. 496, Ground Floor, Udyog Vihar Phase 5