Tony Sartin, Hytrol Customer Care Manager, recently discussed how lean manufacturing affects the customer experience. According to Sartin, lean manufacturing does not just add to the customer experience: it’s all about the customer experience. Those customers can be the people who buy the project, or they can be the next stakeholder in the process. Either way, meeting the needs and expectations for customers both internally and externally is at the core of lean. As internal teams create processes and solutions to pass onto the stakeholders, it sets the stage for the company to be able to provide the ultimate experience for customers. Lean manufacturing is the link between the two, and without adopting lean, businesses will probably fail.
“Lean Manufacturing completely changes the customer experience in two main ways: it allows our manufacturing to be efficient and allows us to produce top-quality products,” noted Sartin.
In true lean manufacturing, the process itself is analyzed at each step and only the essential components are kept–the rest is discarded as waste. This happens during innovation, design and development, testing, manufacturing, and implementation. It is not an easy process and every person has to buy into it, but it results in heightened awareness, communication and effort. It allows every person in the process to be a stakeholder and to present new ideas and solutions in order to create the most efficient solution possible.
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Hytrol (www.hytrol.com) designs and manufactures advanced conveyor systems, controls, and solutions for customers with processing, manufacturing, warehousing, and distribution needs. For almost 70 years, Hytrol has demonstrated an unwavering dedication to understanding the unique material handling needs of businesses. Hytrol is focused on creating innovative, customized conveyor solutions that help companies achieve their goals. For the first time in Hytrol’s history, they have over 1000 employees.
Hytrol’s Technology Center is the birthplace for many industry-changing innovations, such as EZLogic® zero-pressure accumulation and E24™, an energy efficient, 24-volt solution and an extensive line of advanced sortation offerings, ProSort 400 Elite series high speed shoe sorter, as well as the ProSort MRT series narrow belt sorter.
Hytrol is experiencing consistent growth; 2016 will be the company’s best year ever and significant plant expansion continues. Hytrol is strengthened by its Integration Partner Network with 100+ locations worldwide. Hytrol is a proud member of RILA (Retail Industry Leaders Association) MHI, CEMA (Conveyor Equipment Manufacturers Association), along with IABSC (International Association of Baggage System).
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Company Name: Hytrol Conveyor Co. Inc.
Contact Person: Phillip Poston, Director of Communications
Address:2020 Hytrol Street
Country: United States