David Peacock, Hytrol President, recently discussed commitment to innovation means a commitment to creating solutions that excite customers. “By focusing on customer satisfaction, innovation improves Hytrol’s service, strengthens collaboration and enhances the overall customer experience,” noted Peacock.
- Improves Customer Service. Customer service teams hold the key to some the best innovative ideas. They are often the first line of contact, and their interactions with end users in the field can shape innovation strategies.
- Strengthens Collaboration. Externally, collaboration is key. Hytrol’s integration partners are a tremendous resource for valuable and innovative ideas. These companies are constantly working with end users to understand their challenges and find solutions to fit their unique needs.
- Enhances Customer Experience. Areas where innovation can increase customer satisfaction include new product development, system design and customer care. Improvements in these areas should be tailored with the customer’s needs in mind.
“Innovation efforts cannot take off without a shared vision or strategic plan. Throwing resources at research and development will not solve the problem. It is important to foster an environment where innovation is viewed as everyone’s responsibility,” added Peacock.
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Hytrol (www.hytrol.com) designs and manufactures advanced conveyor systems, controls, and solutions for customers with processing, manufacturing, warehousing, and distribution needs. For almost 70 years, Hytrol has demonstrated an unwavering dedication to understanding the unique material handling needs of businesses. Hytrol is focused on creating innovative, customized conveyor solutions that help companies achieve their goals. For the first time in Hytrol’s history, they have over 1000 employees.
Hytrol’s Technology Center is the birthplace for many industry-changing innovations, such as EZLogic® zero-pressure accumulation and E24™, an energy efficient, 24-volt solution and an extensive line of advanced sortation offerings, ProSort 400 Elite series high speed shoe sorter, as well as the ProSort MRT series narrow belt sorter.
Hytrol is experiencing consistent growth; 2016 will be the company’s best year ever and significant plant expansion continues. Hytrol is strengthened by its Integration Partner Network with 100+ locations worldwide. Hytrol is a proud member of RILA (Retail Industry Leaders Association) MHI, CEMA (Conveyor Equipment Manufacturers Association), along with IABSC (International Association of Baggage System). Follow Hytrol on Twitter @hytrol.
Company Name: Hytrol Conveyor Co. Inc.
Contact Person: Phillip Poston, Director of Communications
Address:2020 Hytrol Street
Country: United States