Running an effective and efficient homeowners association takes a lot of work. The board is tasked with managing a wide range of responsibilities from dealing with homeowner questions and complaints to sending communications and sourcing vendors. Not to mention managing finances. Hiring a property management company can provide HOAs with the guidance, support, and assistance they need to keep things under control. Kuester Management Group has released a statement to the press regarding how to make the most of this relationship.
“It is important to remember that property managers don’t control the HOA,” says Bryan Kuester, President of Kuester Management Group. “They are there to support the community and board, but decision making is still up to the board itself. Clear communication is essential so that everyone knows what is expected.”
Before selecting a property management company, the HOA should compare its options, notes Kuester. Gather bids from more than one company and see what each has to offer. Determine what the goals of the community are, what areas it needs assistance with, and which company is able to best fit its needs. It can also be helpful to talk to other communities and gather their feedback about working with different providers. Not every company offers the same services, technology, or assistance.
Next, gather up all important documents including CC&Rs, rules and regulations, bylaws, present and past budgets, strategic plans, vendor agreements, and anything else that the person needs to know. It is essential to provide them with not just the big picture, but also the supporting details. This will help the property manager to get a better understanding of how the community is currently run, where there are areas for improvements, and what challenges the HOA is facing now or has faced in the past.
Kuester encourages the board to hold meetings throughout the process. Let members know about the plan to hire a property manager, the benefits, and why the board wants to make this transition. Once approved, keep everyone abreast of how the search is progressing. Once a company is selected, arrange a time where community members can meet the manager and vice versa. This will allow them to ask questions and get a better feel for the person’s role within the HOA.
Remember that it can take time for the board and community to adjust in shifting from a self-managed organization to one supported by a property manager. Keep open lines of communication with the property manager and work together to implement changes and get members on board. Having a property manager to help handle day-to-day activities or communications can ease stress on the board and allow them to focus their attention on more pressing matters. Remind everyone to keep an open mind and speak up if they have questions or concerns. Communication is key to making the partnership work.
For more information about the services and support provided by Kuester, visit www.kuester.com
Kuester Management Group, a division of Kuester Companies, works to protect property values and enhance the quality of life in each of its managed communities. Providing a full range of association management services, Kuester Management Group has worked to foster strong, resilient, and unified communities across North and South Carolina. The company is proud to offer on-site property managers, all zealous for building strong communities meant to stand the test of time.
More information is available at www.kuester.com or @KuesterCompany.
Company Name: Kuester Management Group
Contact Person: Bryan Kuester
Country: United States