Teesside Firm’s Sights Elevated By Partnership With Microsoft

A Teesside-based company is working with technology giants Microsoft to develop an innovative new system for installing stairlifts.

A Teesside-based company is working with technology giants Microsoft to develop an innovative new system for installing stairlifts.

thyssenkrupp Access Ltd UK, which has offices in Stockton-on-Tees, is responding to the challenges of delivering customized home mobility solutions with the introduction of Microsoft’s HoloLens mixed-reality devices. These devices will enable customers to visualise in real time what the firm’s stairlifts will look like in their own homes, reducing the installation time to the customer by up to four times.

HoloLens will allow staircases to be measured immediately, taking potential obstructions like heating bulkheads, light and electrical fixtures, and closeness of the wall into consideration.


Customers will be able to use a tablet to see how the stairlift will look on their staircase, and will also be able to make choices on their upholstery textile, chair and rail color, alongside additional bespoke features to ensure they have a product that fits into the look and feel of their home.

Andrew Warbrick, Managing Director of the thyssenkrupp Access Ltd, explains: “Innovation is a core value for thyssenkrupp UK. We are constantly investing in research and development with the aim to improve even more our customers’ quality of life with our products.

“The recent cooperation between thyssenkrupp and Microsoft is a perfect example of our client-oriented approach. By using the HoloLens mixed-reality device when visiting and measuring customers’ stairs, we are able to visualize in a very realistic way what the finished stair lift will look like. We are also able to measure the staircase faster than ever before, which leaves us more quality time to spend with the customer on discussing and visualizing options such as rail colour or upholstery. This results in an even better service and customer experience.

“With an aging UK population, the demand for home mobility products is only going to rise. Solutions such as stairlifts are already helping to deliver a better quality of life for the elderly, but they present their own challenges. Most customers buy these products only when their mobility is already very restricted, so they require a quick turnaround on the installation, but no two staircases are exactly the same and every stairlift has its own individual requirements, which holds up the process.

“HoloLens should remove that obstacle – it’s been trialed in Holland, Spain and Germany with very positive results, and we’ll now be introducing it in the UK from our base in Stockton-on-Tees.”

A spokesperson for Microsoft said: “Mixed reality technologies are critical success factors for companies that aim to digitally transform their businesses. With the integration of Microsoft HoloLens and home mobility solutions, thyssenkrupp is the frontrunner in the industry and shows how to address the challenges of an aging society by using intelligent technologies.”

Video: the stairlift-scenario on youtube

About us:

thyssenkrupp Access Limited

thyssenkrupp Access operates from multiple locations across the UK, Europe, Middle East and South East Asia with our head office based in Teesside, in the North East of England. We are a global leader in the design, manufacture and installation of accessibility products, with over 60 years of experience offering highly innovative and award-winning stairlifts, platform lifts and home elevators. Our customers include both home-users and public access buildings alike, with contracts held with many councils and government-led building companies. thyssenkrupp Access is made up of two sub-divisions; thyssenkrupp Encasa and Access BDD. thyssenkrupp Encasa sells directly to the end user,offering a full customer journey including; consultation, visit and measurements, manufacture, installation and aftercare. Access BDD supply their products to an authorised network of dealers, alongside offering sales and marketing support. Together they hold numerous product awards.


thyssenkrupp is a diversified industrial group with traditional strengths in materials and a growing share of capital goods and services businesses. Around 156,000 employees in nearly 80 countries work with passion and technological expertise to develop high-quality products and intelligent industrial processes and services for sustainable progress. Their skills and commitment are the basis of our success. In fiscal year 2015/2016 thyssenkrupp generated sales of around €39 billion.

Together with our customers we develop competitive solutions for the challenges of the future in the areas Mechanical, Plant and Materials. With our engineering expertise we enable our customers to gain an edge in the global market and manufacture innovative products in a cost- and resource-friendly way. For us, technical progress and innovations, allied with the combined strength of the Group, are key factors enabling us to meet current and future customer and market requirements around the world, grow on the markets of the future, and generate strong and stable earnings, cash flows and value growth.



Michael Manning

thyssenkrupp Access -Ltd

Marketing and Communications

T: +44 1642 704 842


People shaping cities blog: www.urban-hub.com
Company blog: www.engineered.thyssenkrupp.com

Media Contact
Company Name: thyssenkrupp Access -Ltd
Contact Person: Michael Manning
Email: michael.manning@tkaccess.co.uk
Phone: +44 1642 704 842
Address:Third Floor, Friars Gate, 1011 Stratford Road
City: Shirley
State: Solihull B90 4BN
Country: United Kingdom
Website: https://www.tkencasa.co.uk