20th May, 2017 – Auckland, New Zealand – Leading hospitality distribution technology specialist, STAAH, launches ReviewMinder to help brands manage their online reputation.
A cloud-based application, ReviewMinder by STAAH enables accommodation providers to efficiently track, analyse and manage their property reputation. Its excellent feature set includes the ability to centralise your reviews from a number of major websites in one location; sort reviews by date, keywords, sentiment and channel partners; and email customers directly to request for reviews.
“With more than 83% of users referencing reviews before making a booking*, the impact of online reviews on businesses, particularly in the hospitality sector can hardly be ignored,” says STAAH’s founding director, Gavin Jeddo.
“Because consumers are interacting with these online reviews throughout their booking journey, it is important for businesses to make sure guest feedback is easy to find and showcased at every step of the booking process – and even after departure. ReviewMinder is an easy enabler of this process and is designed to put you in a position to take control of your brand’s online reputation.”
ReviewMinder constantly monitors reviews from a number of major sites, including Google, TripAdvisor, Agoda, Expedia, Booking.com, Hotels.com, CTrip, MakeMyTrip and Goibibo. New reviews are available on an intuitive dashboard, which gives you the ability to sort, analyse, respond and share reviews as appropriate. You can even send direct and completely customisable emails to guests welcoming them to your property and requesting for feedback.
Another powerful feature of ReviewMinder by STAAH is actionable insights. By using this application and accompanying analytics, property owners can increase quality performance, revenue, profitability and turn user generated content into a competitive advantage.
ReviewMinder by STAAH is available for use by hospitality and tourism businesses around the world.
* TripAdvisor Research.
About STAAH Ltd
STAAH Limited is a New Zealand-based technology company that specialises in cloud-based channel management and booking engine for accommodation providers to maximise online revenue. Founded by Gavin Jeddo in 2008, a pioneer in the field of distribution technology, STAAH’s industry-leading technology powers a property’s distribution through online travel agencies (OTA), direct bookings and digital marketing services.
For more information visit: staah.com
KEY STAAH FACTS
• Processing more than 700,000** room nights every month (4.5 million bookings** annually) for more than 3500 accommodation providers**.
• More than 200 integrations** with OTAs, GDS, payment gateways and other critical suppliers to power the distribution.
** STAAH 2016 Data
Company Name: STAAH
Contact Person: Edwin Saldanha
Phone: +64 9 4801 8184
Address:Unit F3, 27 – 29 William Pickering Drive
State: Auckland 0632
Country: New Zealand