Delivering Excellent Customer Service in an Automated Age

Longmont Auto Repair Service at Stonum Automotive – Call 303-485-9303
As many of today’s companies strive to keep up with the fast pace of technology, they are quick to automate aspects of their business that they may not be ready for.


Longmont, Colorado – July 27, 2017 – Everything in today’s world is digital and computerized, and a business’ operations are no exception. From the way companies accept job applications, process purchases, send shipments, order supplies, and pay their bills – nearly everything a modern business does has some level of automation behind it. While many companies are embracing new technological advances, they can be too quick to let them take over one key area that is vital to the success of their business – customer service.

Stonum Automotive Leadership

Stonum Automotive is a Longmont, Colorado leader in all things related to your vehicle, from tune-ups to brake repair, engine repairs to towing services, and many more essential services for your car or truck. Since 2004, Longmont drivers have trusted John Stonum and his automotive team to keep their vehicles running smoothly and safely. Since the beginning, Stonum has stayed true to his vision of providing honest service and repairs. With a new, expanded location, it’s clear that Stonum Automotive is at the top of its game as a repair and customer service leader, and that local drivers agree wholeheartedly.

Customer Service & Technology

As many of today’s companies strive to keep up with the fast pace of technology, they are quick to automate aspects of their business that they may not be ready for. For many companies, this means replacing customer service representatives with artificial intelligence or robots that are designed to process customer complaints and queries as quickly as possible. Social media accounts allow businesses to respond to customer service calls in real time, but often this is just lip service to the problem, with tangible solutions being few and far between.

The Institute of Customer Service completed a recent study showing that consumers between the ages of 25 – 34 were among the least satisfied with customer service from businesses they use and that people are complaining twice as much about not having their problems suitably resolved. With the digital age of customer service in full swing, it begs the question of why so many consumers are increasingly dissatisfied. As demonstrated by the professionals at Stonum Automotive, customer service is first and foremost about dealing with the person on an emotional, one-on-one level, and this just can’t be replicated with a computer. Local drivers agree! Read about Stonum Automotive’s recent ‘Best Auto Repair in Longmont’ award! Readers of the Longmont Times-Call voted Stonum Automotive the best repair shop for 2017!

The Stonum Automotive Difference

The reason why Stonum Automotive’s award-winning customer service team is so successful is that it always remembers that it is dealing with real people, not robots or machines. People want to be treated with respect and to feel that their needs are being cared for. Stonum Automotive’s expert staff focuses on more than just the vehicle, but on the person who drives it.

The Stonum Automotive experience is unparalleled in the Longmont, CO area and its customer service is unrivaled, even by technology and computers. Putting your car in this award-winning team’s trustworthy hands is a guarantee that you’ll get the automotive service and customer care you have come to expect from this acclaimed company, even in the digital age. Experience the difference for yourself and reach out to John Stonum directly at or (303) 485-9303 with any questions, or to begin your expert service today.

Media contact

John Stonum, Owner
(303) 485-9303

Media Contact
Company Name: Stonum Automotive
Contact Person: John Stonum
Phone: 303-485-9303
Address:1812 Sunset Place
City: Longmont
State: Colorado
Country: United States