CRM Outsourcing 2017 Global Market Expected to Grow at CAGR 5.75 % and Forecast to 2019

“CRM Outsourcing Market”
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CRM Outsourcing Market Research Report 2017

About CRM Outsourcing 
Customer relationship management (CRM) has become one of the most influential factors in building brand loyalty and strengthening of brand image. Call center interaction in CRM is often cited in defining customer service; however, there are many facets of CRM outsourcing that have evolved with rising customer needs and expectations. With the growing digitization in the CRM industry, service providers are innovating on their service offerings to expand their portfolio beyond call centers. These offerings include modern communication, multi-channel engagement of customers, self-service, and analytics solutions. 

Technavio’s analysts forecast the global CRM outsourcing market to grow at a CAGR of 5.75% over the period 2014-2019. 

Covered in this Report 
The global CRM outsourcing market is segmented on the basis of services end-users. 
Technavio’s report, Global CRM Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the market landscape and its growth prospects in the coming years. The report also includes a discussion on the key vendors operating in this market. 

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Key Vendors 
• Accenture 
• Capgemini 
• Genpact 
• IBM 
• Tata Consultancy Services 
Other Prominent Vendors 
• 3i infotech 
• Aditya Birla Minacs 
• Aegis 
• Cognizant 
• Convergys 
• EXL 
• Firstsource 
• HCL 
• Hinduja Global Solutions 
• HP 
• Infosys 
• Intelenet 
• NCO Financial 
• Sitel 
• Teleperformance 
• Teletech 
• West 
• Wipro 
• WNS 
• Xerox 
Market Driver 
• Cost-effective Operations 
• For a full, detailed list, view our report 
Market Challenge 
• Attrition 
• For a full, detailed list, view our report 
Market Trend 
• Cloud-based CRM 
• For a full, detailed list, view our report 
Key Questions Answered in this Report 
• What will the market size be in 2018 and what will the growth rate be? 
• What are the key market trends? 
• What is driving this market? 
• What are the challenges to market growth? 
• Who are the key vendors in this market space? 
• What are the market opportunities and threats faced by the key vendors? 
• What are the strengths and weaknesses of the key vendors?

Complete Report Details @ https://www.wiseguyreports.com/reports/59468-global-crm-outsourcing-market-2015-2019                                                                                                                                                               

Table Of Contents

01. Executive Summary 
02. List of Abbreviations 
03. Scope of the Report 
    03.1 Market Overview 
    03.2 Product Offerings 
04. Market Research Methodology 
    04.1 Market Research Process 
    04.2 Research Methodology 
05. Introduction 
06. Market Landscape 
    06.1 Market Overview 
      06.1.1 CRM Outsourcing Value Chain 
    06.2 Market Size and Forecast 
    06.3 Five Forces Analysis 
07. Market Segmentation by End-users 
    07.1 Global CRM Outsourcing Market by End-users 2014 
08. Geographical Segmentation 
    08.1 Global CRM BPO Market by Geographical Segmentation 2014 
09. Buying Criteria 
10. Market Growth Drivers 
11. Drivers and their Impact 
12. Market Challenges 
13. Impact of Drivers and Challenges 
14. Market Trends 
15. Trends and their Impact 
16. Vendor Landscape 
17. Key Vendor Analysis 
    17.1 Accenture 
      17.1.1 Key Facts 
      17.1.2 Business Overview 
      17.1.3 Business Segmentation by Revenue 2013 
      17.1.4 Business Segmentation by Revenue 2012 and 2013 
      17.1.5 Geographical Segmentation by Revenue 2013 
      17.1.6 Business Strategy 
      17.1.7 Key Information 
      17.1.8 SWOT Analysis 
    17.2 Capgemini 
      17.2.1 Key Facts 
      17.2.2 Business Overview 
      17.2.3 Business Segmentation by Revenue 2013 
      17.2.4 Business Segmentation by Revenue 2012 and 2013 
      17.2.5 Geographical Segmentation by Revenue 2013 
      17.2.6 Business Strategy 
      17.2.7 Key Developments 
      17.2.8 SWOT Analysis 
    17.3 Genpact 
      17.3.1 Key Facts 
      17.3.2 Business Overview 
      17.3.3 Services Segmentation by Revenue 
      17.3.4 Services Segmentation by Revenue 
      17.3.5 Geographical Segmentation by Revenue 
      17.3.6 Business Strategy 
      17.3.7 Recent Developments 
      17.3.8 SWOT Analysis 
    17.4 IBM 
      17.4.1 Key Facts 
      17.4.2 Business Description 
      17.4.3 Business Segmentation 
      17.4.4 Revenue Segmentation by Business Segment 
      17.4.5 Revenue Segmentation by Business Operation 
      17.4.6 Revenue Comparison of Business Segments 2012 and 2013 
      17.4.7 Revenue Segmentation by Geography 
      17.4.8 Business Strategy 
      17.4.9 Key Developments 
      17.4.10 SWOT Analysis 
    17.5 TCS 
      17.5.1 Key Facts 
      17.5.2 Business Overview 
      17.5.3 Business Segmentation by Revenue 2013 
      17.5.4 Business Segmentation by Revenue 2012 and 2013 
      17.5.5 Geographical Segmentation by Revenue 2013 
      17.5.6 Business Strategy 
      17.5.7 Recent developments 
      17.5.8 SWOT Analysis 
18. Other Reports in this Series 

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