Mobile workforce management is a category of software and services used to manage employees on field. The core function is to track time management, attendance management and performance management. Growth in demand for mobility, automation in industries, and Internet of Things are considered as drivers that are responsible for the mobile workforce management. Mobile Workforce management also includes field service management that includes elements like, demand management, workforce scheduler, workforce dispatcher, and mobile solutions. The intention behind using the workforce management software is to make the company’s workforce as productive as possible, reduce labor costs, and improve customer service.
ServiceMax (U.S.), one of the key players in mobile workforce management, is offering Optimax which provides mobile field service solution through cloud. In simple terms, it is cloud based, workforce optimization tool, auto scheduling and, dispatch solution. It believes that cloud computing has the ability to service organizations and businesses of all types and sizes covering all market segments globally.
The global Mobile Workforce Management Market is segmented into tools, deployment and end-users. By tools, the market is sub-segmented into iOS, android, MySQL, and Windows. By deployment, the market is bi-furcated into cloud based and on-premise deployment, and by end-user, the market is classified into BFSI, logistics, procurement, communication, and manufacturing.
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The Mobile Workforce Management holds some of the Major Players like
SAP SE (Germany),
Verizon Wireless (U.S.),
Actsoft Inc. (U.S),
FeedHenry (Red Hat Inc.) (U.S.),
MobiWork LLC (U.S.),
Pegasystems Inc. (U.S.),
ProntoForms Corporations (Canada),
ServicePower, Inc. (U.K),
Sprint Corporation (U.S.),
TeleCommunications System Inc. (U.S.).
In June 2016 Abaqus Inc. (U.S) announced that it has launched a new solution for companies trying to improve the safety of their remote mobile workers. The solution combines IFFT rules with real-time GPS location and status information to detect when an employee might be in danger and initiate an emergency response. Now companies can enhance lone worker safety while better complying with OSHA safety regulations and reducing liability risks.
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The competitive landscape of the mobile application market is formed by some major players and many of the new entrants in the market. The leaders constantly keep innovating for the new technology and investing in research and development. The mobile workforce management market has driven many end users like banking, retailing, media, and government. The segmentation is also divided on the basis of region under North America, Asia Pacific, Europe and Rest of the world. The North American mobile workforce management market is in a state of instability. New participants, ongoing technology advancements, and more educated customers are causing steady growth in both users and revenues. Field service management is a key market for mobilized remote workforce management solutions. Currently, this market is in evolution stage, with larger entry of software vendors and cloud expertise that can create the mobile workforce management. The addition of increased R&D funds by larger, well capitalized participants is resulting in new capabilities to improve customer care in the field, including artificial intelligence (AI) tools, 3-D visualization and augmented reality, the first MWM apps for the new wearable form factor (smart watches and smart glasses),etc. Most of the companies in North America have adapted mobile workforce management through BYOD (Bring Your Own Device). Employees can use devices they are familiar with and work flexible hours. This increases productivity and companies can save the cost on hardware. In Europe, mobile workforce management is increasing at a slow rate due to decrease in employment rate. The reason for decrease in employment rate is economic slump, restricted immigrations policies. In order to cope up with these, the European government is adapting automation techniques in order to withstand fierce competition.
In Asia Pacific, the market for mobile workforce management is at rapid increasing stage. The rise in automation and increase in mobile usage are the key factors that are responsible for growth in mobile workforce management.
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The Global Mobile Workforce Management is segmented on the basis of end-users covers wide areas such as BFSI, Communication, Logistics, Procurement, Manufacturing and many more. In the area of logistics mobile workforce management helps in a wide way. Customer will have real time data by connecting the shipper, operations, management, the driver and automated work flows to create smarter deliveries. Blackbay Ltd., the leading provider of mobility enabled solutions, is offering its flagship product Delivery Connect which provides end to end data for logistic companies. Delivery Connect is built on Blackbay’s logistics application framework. The mobile workforce management software framework makes it easy for the customers to hit the ground running with the deployment of pre-configured applications.
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