Chatbots Market: Global Industry Strategies, Market Size, Market Share and Forecast 2025, Credence Research

“Global Chatbots Market”
The global chatbots market is highly technology driven, requiring vendors to invest the substantial amount in research and development.

According to a new market report published by Credence Research, Inc., “Global Chatbots Market (By Type (Standalone Chatbots and Web-based Chatbots), By End-use (Large Enterprise and Small & Medium-sized Enterprise) – Growth, Share, Opportunities, Competitive Analysis, and Forecast 2015 – 2022” the global chatbots market was valued at US$ 88.3 Mn in 2015, and is expected to witness an exponential growth during the forecast period 2016 – 2023.

Market Insights

A chatbots is an interactive chat robot based on artificial intelligence that is designed to simulate human conversation. Chatbots pop up on messaging services helping users in wide range of applications including flight booking, order take-out or call a ride among others. The rise of chatbots has begun eight years after Apple introduced its online shop for mobile apps. Chatbots are considered as the applications of voice interfaces. According to the research conducted by Credence Research, Inc., chatbots have potential to leapfrog mobile apps to become major medium for digital communication and commerce. Thus, we can expect enterprises of all sizes to adopt chatbots platforms the same way they are embracing IoT and mobile platforms.

Browse the full Global Chatbots Market – Growth, Share, Opportunities, Competitive Analysis, and Forecast 2015 – 2022 report at

 What Chatbots Can Do and Why Marketers Should Care

Chatbots can provide a sense of immediacy that email doesn’t. Marketers can use this immediacy to share timely reminders and links. For example, someone who registers for one of Andrew’s webinars receives the message, “Press this button and my chatbot will remind you on Facebook Messenger.” When it’s time for the webinar, the chatbot reminder makes the recipient’s phone vibrate and provides a link that leads directly to the webinar. Like email, chatbots allow you to tag customers so the bot can deliver customized responses. Andrew will ask his audience a question like, “How big is your business?” or “Are you interested in buying this?” He sets up the bot to tag customers based on their answers and the tags allow the bot to deliver customized follow-up messages. For instance, he doesn’t want to sell to people who don’t have a business or to anyone who told him they don’t want to buy. – SMExaminar 

Competitive Insights:

The global chatbots market is highly technology driven, requiring vendors to invest substantial amount in research and development. Some of the leading players identified in the research study include Microsoft Corporation (the United States), Facebook, Inc. (the United States),, Inc. (the United States), Yahoo, Inc. (the United States), Google, Inc. (the United States), Apple, Inc. (the United States), Haptik, Inc. (the United States and India) and Helpshift (the United States) among others. Increasing numbers of start-ups are investing in chatbots with an aim of ruling bot commerce. While the chatbots market is still in the nascent stage of development, the race for leading enterprise chatbot platform guarantees to be exciting. In the current scenario, three participants in the ecosystem that are in a position to offer enterprise chatbot solutions include messaging platform vendors, voice platform vendors, and chatbot platform start-ups. The global chatbots market is driven by technology developments and innovation. The competitive rivalry among current market players is comparatively high as every player is seeking to gain first movers advantage in the market.

By Platform

  • Web-based
  • Mobile
  • Stand-alone

By Enterprise Size

  • Small and Medium Enterprises
  • Large Enterprises

Browse the full Global Chatbots Market – Growth, Share, Opportunities, Competitive Analysis, and Forecast 2015 – 2022 report at

Key Trends:

  • Messaging-as-OS
  • Introduction of Conversational Interface
  • Reluctance to Download Mobile Apps
  • Improved Customer Intelligence

Requisite Capabilities for Chatbots

  • Integration with Messaging Platform
  • Natural Language Learning
  • Integration with Enterprise System
  • Monitoring
  • Testing and Security

Credence Research is a worldwide market research and counseling firm that serves driving organizations, governments, non-legislative associations, and not-for-benefits. We offer our customers some assistance with making enduring enhancements to their execution and understand their most imperative objectives. Over almost a century, we’ve manufactured a firm extraordinarily prepared for this task.

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