Every business owner wants phones to be ringing off the hook—customers calling with inquiries that could potentially lead to new business. Service trade companies, including plumbing, HVAC, and electrical technicians, are no exception. Yet, it’s not enough to have customers calling in; it’s pivotal to convert as many of those inquiries as possible into actual appointments. Contractor in Charge provides virtual office solutions that help service trades capture leads and turn inquiries into real opportunities; these virtual office solutions have been re-launched, and deliver service trades with a cost-effective way to grow their business.
“When someone calls with a question or a concern, it’s not enough to simply appease them and get them off the phone,” comments Lynn Wise, founder of Contractor in Charge. “The ultimate goal is to provide that customer with a great experience, and then get them to make an appointment with one of your service technicians. That’s what our virtual office solutions are all about.”
As opposed to a traditional call center, which simply seeks to move through as many calls as possible, Contractor in Charge’s virtual office team looks to really listen to customer inquiries, get to the bottom of their concern, establish trust and credibility, and encourage that customer to take the next step by making an appointment.
“Our virtual office team serves as an extension of your own team—meaning you can field calls more effectively, without needlessly taxing your current staff,” Wise observes. “What’s more, you can rest assured that these calls are being handled by someone who is committed to providing a great customer experience, and ultimately to close the sale for you.”
Contractor in Charge provides a variety of services to plumbing, HVAC, and electrical companies, ranging from dispatch and payroll to accounting and customer service. “We’re proud to re-launch our virtual office solutions, and to provide our clients with an effective way to generate new business,” Wise concludes.
Additional information about Contractor in Charge and its virtual office services can be found online at www.contractorincharge.com.
Contractor in Charge helps plumbing, HVAC, electrical, and other service trade companies to run their businesses as profitably and as efficiently as possible. The company’s service offerings include full-service bookkeeping and accounting, cash management, Interim CFO services, and diverse front office solutions. Its founder, Lynn Wise, is a Certified Profit First Professional with a passion for helping small companies become highly profitable. The goal of Contractor in Charge is to empower service trade business owners to focus on training their field technicians and serving their customers—confident that their business is growing properly and generating profits. More information about Contractor in Charge can be found at www.contractorincharge.com.