Users looking to create an online store affordably would do well by choosing Shopify. This eCommerce platform is one of the easiest store creation and management solutions available today. It allows anyone – even complete novices – to create professional and fully-functional online stores. However, even Shopify users are not immune to running into technical glitches or mishaps, and that is where they’ll need help from the service’s support team.
Logic Inbound have recently published an analysis of Shopify Support, going into detail regarding the different ways customers can get help. The first thing to know is that all Shopify customers – regardless of the plan they choose – get 24/7 access to online support. All customers can contact support through live chat, email and telephone.
Live chat offers a convenient and modern approach to support – there’s no holding a phone on your ears or waiting involved. You’re simply informed about your place in the queue and you can carry on doing other tasks until a live chat representative is ready to talk to you. Logic Inbound say that they generally had to wait no amount of time before they connected to live chat personnel, who were also found to be quite knowledgeable and helpful in resolving most queries. Shopify support also have a standard practice of emailing the chat transcript to your registered email address .
For non-urgent issues, email still works rather well. It’s easier to manage and not as attention-demanding. Shopify have a contact form on their website which can be used to send emails to the company’s support personnel. It works very well and response times for this mode of support can generally be measured in hours.
Finally, there is phone support when the issue requires for detailed discussions with a support representative. Shopify has dedicated phone lines for different regions of the world: North America, United Kingdom, Australia, New Zealand, India, Malaysia, Singapore and Indonesia.
For Shopify users who are operating outside of these countries, there is a method by which they can get in touch with Shopify phone support, for free no less. The trick is to use Gmail’s call service that allows for calls to be made free of charges to US and Canada phone numbers. It really is as simple as that.
Logic Inbound have also advised to take the help of a Shopify development agency for the purposes of support. The thing with Shopify support is that it’s great at resolving technical issues, but they’ll never be able to make an online store profitable. A digital marketing agency that specializes in eCommerce can devise a profitable sales and marketing strategy for anyone, while also taking responsibility for its development.
Company Name: Logic Inbound
Contact Person: Hayk Saakian
Email: Send Email
Phone: (206) 800-7756
Address:500 Mercer Street Floor 2
Country: United States