On June 27, 2018, the Beijing Capital International Airport held a theme event of China Service Day titled Service with Heart New Experience on China’s Gateway, during which the Airport awarded the 8th China Service Stars to 31 members of the Airport, and carried out exhibitions and performances of a series of traditional culture, including Peking opera and Chinese musical instruments.
31 China Service Stars awarded were employees from 31 posts of duty of the Beijing Capital International Airport, and belonged to different stationed units; from front stage and behind the scenes, they made prominent contributions to the improvement of passenger service of the Airport, and interpreted the nature of China service. Through selection and award of China Service Stars, the Airport hoped to further set outstanding examples, give full play to the force of examples, and stimulate more employees to fulfill Chinese service and show the image of gateway.
On the day of the event, the Airport also carried out various performances of Chinese traditional culture and interactive activities for passengers. Performance of classical Peking operas including Top Scholar as Matchmaker and Farewell to My Concubine, ensembles of Chinese folk music instruments and classes of rites of Han attracted many passengers to stop and watch, while some passengers attended interactive activities including hand knitting of Chinese knots and DIY of Peking opera facial masks. All kinds of culture feasts further enriched passengers travel experiences.
As known, June 25, 2018 is the ninth “China Service Day” of the Beijing Capital International Airport. In the last nine years, all service-guarantee units of the Airport maintained close coordination, focused on practical work as well as innovation, conducted work with common goals and consistent practice in provision of passenger service, and jointly promoted the continuously improvement of the quality of passenger service of the Airport, which won “Best Airport by Size: Over 40 Million Passengers” of the Airports Council International for ten consecutive years. On China Service Day, the Airport exhibited new service measures it implemented lately, including the brand-new Wi-Fi network for passengers, self-help handling of temporary identification for flight, self-help baggage check-in of Air China and Hainan Airlines, intelligent security system and self-help clearance in international departure procedures, and Beijing-Shanghai air express of China Eastern Airlines, from aspects of sincerity, wisdom, humanity and profusion, and invited passengers to experience and offer valuable comments.
As a large international airline hub with the second large passenger throughput of the world, the Beijing Capital International Airport strives to reach the global leading level of service. In recent years, the Airport has been continuously improved service quality, carried out civil aviations service with hearts, joined hands with all stationed units to accelerate the improvement of service with application of technology, and greatly improved travel efficiency of passengers with self-help services in all steps of travel. For example, the Airport updated its Wi-Fi network this month, increased the downloading speed of a single user by five times, and further optimized the login page with no advertisements presented during identity authentication and authentication speed accelerated to five seconds from 20 seconds. In addition, through technological means, the network realized validity period of three months after one authentication, making regular passengers feel automatic connection to Wi-Fi, just like arriving at home.
Members of China Airport Association, Beijing Municipal Commission of Tourism Development, Port Office of the People’s Government of Beijing Municipality and North China Air Traffic Management Bureau, committee members of all member units of the Capital Airport Passenger Service Promotion Committee, and outstanding staff representatives, attended the event.