This report focuses on the global Field Service Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Field Service Management development in United States, Europe and China.
Field service management (FSM) refers to the management of a company’s resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting and other back-office systems. FSM most commonly refers to companies who need to manage installation, service or repairs of systems or equipment. It can also refer to software and cloud-based platforms that aid in field service management.
The Field Service Management industry was 2.12 Billion USD in 2017 and is projected to reach 5.08 Billion USD by 2023, at a CAGR (Compounded Annual Growth Rate) of 14.7% between 2017 and 2023. The market is driven by various end-user industries, such as Large Enterprises, Small and Medium-sized Enterprises (SMEs).
The cloud deployment type is expected to grow at a higher CAGR during the forecast period. The cloud deployment type is also projected to witness the highest demand, as the cloud-based field service management solutions offer flexibility, scalability, low cost, and real-time access to data, regardless of the location of employees.
The North American region is expected to be the largest revenue-generating region for field service management solution and service providers in 2018. This can be attributed to innovations obtained from Research and Development (R&D) and the adoption of technologies, especially in the developed economies of North America. The APAC region is expected to be the fastest-growing region in the market. The growth in this region is primarily driven by the increasing number of cloud service providers, investments in infrastructures, the growing number of smartphone users, and many emerging industry verticals in the region.
The key players covered in this study
Connect My World (India)
GeoConcept SA (France)
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Market segment by Type, the product can be split into
Market segment by Application, split into
Small and Medium-Sized Enterprises (SMEs)
Market segment by Regions/Countries, this report covers
Central & South America
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