Shopping, travel booking, ride sharing, food delivery, dating – even dog walking – it’s hard to name a single activity in our daily lives that hasn’t been streamlined by technology. Businesses automate everything from advertising campaigns to customer service. It can all feel a little impersonal, but many companies find technology enhances, rather than replaces, traditional relationship building.
The global logistics industry has long relied on relationships, lengthy negotiations and offline communication. Each shipment of goods from the manufacturer to the point of distribution traditionally required days to gather quotes, compare route options, negotiate contracts, and deliver customs documentation. The industry is ripe for digital disruption, and software services have entered the market to automate parts of the job.
One such service, SkySpace Cargo, seeks to streamline the workflow of freight forwarders, empowering them to compete in the digital age without giving up their longstanding relationships.
In pursuit of this goal, SkySpace entered into a strategic partnership with Globalink Network and its sister organization Global Value Network, membership-based networks of vetted freight forwarders across the globe. Members will gain access to SkySpace’s air cargo trading platform, where they can quote, book and manage cargo shipments instantly, bypassing the days-long negotiation process. The platform also serves as a centralized space for customs paperwork and other documentation of the shipment size and condition, to reduce unexpected delays or damage issues.
Armed with this technology, Globalink members will be able to provide fast and accurate quotes and delivery, key factors in building customer relationships. “We built our business based on a commonly held truth, good relationships with good companies builds good business,” says Globalink CEO Bill Siemens. “We clearly see our role as a partner with our members not only in helping them grow their business but also in helping them compete and profit during these times of disruption.”
Through the partnership, Globalink brings its international members a cutting edge platform. The instant booking offering is particularly valuable in international transactions, where time zones and language barriers could cause unnecessary delays. SkySpace continues its rapid global growth through the deal.
The two companies share a commitment to partnering with clients, providing better service to customers, and leveraging technology to build relationships, not replace them.