Mobile Workforce Management is a category of software and services, used to manage employees working on field (outside the company premises). The increasing usage frequency of mobile devices secured wireless networks, mobile applications and virtual desktops have provided new mobile workforce opportunities for small and medium businesses. EPAY System Inc. (U.S.), a leading American company in providing unified human capital management, says that by 2020 in U.S., the number of mobile workers will increase to 105 million. Falling prices of smart phones and tablets, growth of BYOD (Bring Your Own Device) trend in work place, latest innovations in computing and mobile broadband technology are the key drivers for the growth of mobile workforce management market. As mobile ownership is increasing, more companies are adopting BYOD (Bring Your Own Device) policies which has many advantages like employees can use devices they are familiar with and work flexible hours which increases productivity and companies can save the cost on hardware.
To keep up with the growing trends, corporate leaderships are investing in mobile workforce management technologies to automate manual tasks, improve productivity/profitability, gain transparency, and reduce risk. However, these technologies end up creating a huge number of administrative tasks, making the lives of mobile workers more challenging and taking time away from their core job functions. The mobile workforce management should possess automatic scheduling, routing, effective dispatch, business intelligence, simplifies application integration and forecast work demand.
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Major key Players
- ServiceMax (U.S.),
- Verizon Wireless (U.S.),
- Actsoft Inc. (U.S),
- FeedHenry (Red Hat Inc.) (U.S.),
- MobiWork LLC (U.S.),
- Pegasystems Inc. (U.S.).
- SAP SE (Germany),
- ProntoForms Corporations (Canada),
- ServicePower, Inc. (U.K),
- Sprint Corporation (U.S.),
- TeleCommunications System Inc. (U.S.).
According to MRFR, The global Mobile Workforce Management Market is expected to grow with approximately 13% CAGR during forecast period 2017-2023.
In June 2016 Abaqus Inc. (U.S) announced that it has launched a new solution for companies trying to improve the safety of their remote mobile workers. The solution combines IFFT rules with real-time GPS location and status information to detect when an employee might be in danger and initiate an emergency response. Now companies can enhance lone worker safety while better complying with OSHA safety regulations and reducing liability risks.
With the entry of industry players in the mobile workforce management segment, a trend of solid, volume-driven growth has been observed in the market with the development of different varieties of product types. With companies aiming to capture a considerable share of the market segment as early as possible, they are competing and experimenting with various advantage points. The best long-term growth opportunities for this sector can be captured by ensuring ongoing process improvements and financial flexibility to invest in the optimal strategies.
Current trends of Global Mobile Workforce Management market
Cloud-based solutions are expected to result in faster adoption due to advantages such as potential to control the costs associated with supporting and managing hardware, simple deployments, faster operational times, easy and seamless integration into the existing infrastructure and better security without the hassle of installation and management of on-premise hardware
Growing product development strategies – In June 2016 Abaqus Inc. (U.S) launched a new solution which combines IFFT rules with real-time GPS location and status information to detect when an employee might be in danger and initiate an emergency response.
The mobile workforce management market has been segmented into end users, deployment, tools and region.
On the Basis of End-User: BFSI, Logistics, Procurement, Communication, Manufacturing and Others
On the Basis of Deployment: On-Premise, Cloud
On the Basis of Tools: IOS, Android, MySQL, Windows
On the Basis of Region: North America, Europe, Asia Pacific and Rest of the World
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The competitive landscape of the mobile application market is formed by some major players and many of the new entrants in the market. The leaders constantly keep innovating for the new technology and investing in research and development. The mobile workforce management market has driven many end users like banking, retailing, media, and government. The segmentation is also divided on the basis of region under North America, Asia Pacific, Europe and Rest of the world. The North American mobile workforce management market is in a state of instability. New participants, ongoing technology advancements, and more educated customers are causing steady growth in both users and revenues. Field service management is a key market for mobilized remote workforce management solutions. Currently, this market is in evolution stage, with larger entry of software vendors and cloud expertise that can create the mobile workforce management.
The addition of increased R&D funds by larger, well capitalized participants is resulting in new capabilities to improve customer care in the field, including artificial intelligence (AI) tools, 3-D visualization and augmented reality, the first MWM apps for the new wearable form factor (smart watches and smart glasses),etc. Most of the companies in North America have adapted mobile workforce management through BYOD (Bring Your Own Device). Employees can use devices they are familiar with and work flexible hours. This increases productivity and companies can save the cost on hardware. In Europe, mobile workforce management is increasing at a slow rate due to decrease in employment rate. The reason for decrease in employment rate is economic slump, restricted immigrations policies. In order to cope up with these, the European government is adapting automation techniques in order to withstand fierce competition.
- Software Developers
- IT enablers
- App store providers
- Software investors
- Government agencies
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