Recently, in November 2018, Global Forex Association (GFA) awarded PivotTrade as “Best Customer Service 2018”.
PivotTrade has been well-trusted by institutions such as hedge fund and asset management companies, because of its client fund segregation policy, which guarantees the clients’ fund to be separated to an independent bank account – United Overseas Bank (UOB). UOB is ranked at 14th out of “The World’s 50 Safest Banks” listed by Global Finance in 2017. Many institutions have traded through PivotTrade for its security and service.
Most Forex broker websites outsource their live chat service, forwarding to auto-response bot companies and it’s been a standard method for customer service in the industry. Traders who need immediate resolution for trading problems have experienced difficulties caused by delayed chat service within the website and inaccurate ticket response. PivotTrade resolved these problems with its designated personal account managers assigned to each trader, increasing the speed and accuracy of each ticket response. Such in-depth customer service policy was accredited by GFA and its “Best Customer Service 2018” award.
Since the beginning of 2nd half of 2018, PivotTrade has expanded their service to individual traders as recipients, providing industry leading low spread starting at EUR/USD 0.9 pip and USD/JPY 0.7 pip. Also, their 50% deposit bonus promotion allows clients to withdraw for every per lot transaction, which is groundbreaking and is becoming a trend by the traders.