Contact Center Analytics Software Market 2018 – Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2025

“Contact Center Analytics Software”
This report provides major statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.

In 2017, the global Contact Center Analytics Software market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025.

This report focuses on the global Contact Center Analytics Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center Analytics Software development in United States, Europe and China.

The key players covered in this study
Cisco Systems, Inc. (US)
Genpact Limited (Bermuda)
Verint Systems Inc. (US)
8X8 Inc. (US)
Genesys (US)
Oracle Corporation (US)
Mitel Networks Corporation (Canada)
SAP SE (Germany)
NICE Ltd. (Israel)
Enghouse Interactive (US)
Five9, Inc. (US)
CallMiner (US)
Servion Global Solutions (India)

Market segment by Type, the product can be split into
Speech Analytics
Cross-channel Analytics
Predictive Analytics
Performance Analytics
Text Analytics

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Market segment by Application, split into
Log Management
Risk and Compliance Management
Real-Time Monitoring and Reporting
Workforce Management
Customer Experience Management

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Contact Center Analytics Software status, future forecast, growth opportunity, key market and key players.
To present the Contact Center Analytics Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

Table of Contents – Key Points

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Contact Center Analytics Software Market Size Growth Rate by Type (2013-2025)
1.4.2 Speech Analytics
1.4.3 Cross-channel Analytics
1.4.4 Predictive Analytics
1.4.5 Performance Analytics
1.4.6 Text Analytics
1.5 Market by Application
1.5.1 Global Contact Center Analytics Software Market Share by Application (2013-2025)
1.5.2 Log Management
1.5.3 Risk and Compliance Management
1.5.4 Real-Time Monitoring and Reporting
1.5.5 Workforce Management
1.5.6 Customer Experience Management
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Contact Center Analytics Software Market Size
2.2 Contact Center Analytics Software Growth Trends by Regions
2.2.1 Contact Center Analytics Software Market Size by Regions (2013-2025)
2.2.2 Contact Center Analytics Software Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Contact Center Analytics Software Market Size by Manufacturers
3.1.1 Global Contact Center Analytics Software Revenue by Manufacturers (2013-2018)
3.1.2 Global Contact Center Analytics Software Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Contact Center Analytics Software Market Concentration Ratio (CR5 and HHI)
3.2 Contact Center Analytics Software Key Players Head office and Area Served
3.3 Key Players Contact Center Analytics Software Product/Solution/Service
3.4 Date of Enter into Contact Center Analytics Software Market
3.5 Mergers & Acquisitions, Expansion Plans

…….

12 International Players Profiles
12.1 Cisco Systems, Inc. (US)
12.1.1 Cisco Systems, Inc. (US) Company Details
12.1.2 Company Description and Business Overview
12.1.3 Contact Center Analytics Software Introduction
12.1.4 Cisco Systems, Inc. (US) Revenue in Contact Center Analytics Software Business (2013-2018)
12.1.5 Cisco Systems, Inc. (US) Recent Development
12.2 Genpact Limited (Bermuda)
12.2.1 Genpact Limited (Bermuda) Company Details
12.2.2 Company Description and Business Overview
12.2.3 Contact Center Analytics Software Introduction
12.2.4 Genpact Limited (Bermuda) Revenue in Contact Center Analytics Software Business (2013-2018)
12.2.5 Genpact Limited (Bermuda) Recent Development
12.3 Verint Systems Inc. (US)
12.3.1 Verint Systems Inc. (US) Company Details
12.3.2 Company Description and Business Overview
12.3.3 Contact Center Analytics Software Introduction
12.3.4 Verint Systems Inc. (US) Revenue in Contact Center Analytics Software Business (2013-2018)
12.3.5 Verint Systems Inc. (US) Recent Development
12.4 8X8 Inc. (US)
12.4.1 8X8 Inc. (US) Company Details
12.4.2 Company Description and Business Overview
12.4.3 Contact Center Analytics Software Introduction
12.4.4 8X8 Inc. (US) Revenue in Contact Center Analytics Software Business (2013-2018)
12.4.5 8X8 Inc. (US) Recent Development
12.5 Genesys (US)
12.5.1 Genesys (US) Company Details
12.5.2 Company Description and Business Overview
12.5.3 Contact Center Analytics Software Introduction
12.5.4 Genesys (US) Revenue in Contact Center Analytics Software Business (2013-2018)
12.5.5 Genesys (US) Recent Development
12.6 Oracle Corporation (US)
12.6.1 Oracle Corporation (US) Company Details
12.6.2 Company Description and Business Overview
12.6.3 Contact Center Analytics Software Introduction
12.6.4 Oracle Corporation (US) Revenue in Contact Center Analytics Software Business (2013-2018)
12.6.5 Oracle Corporation (US) Recent Development
12.7 Mitel Networks Corporation (Canada)
12.7.1 Mitel Networks Corporation (Canada) Company Details
12.7.2 Company Description and Business Overview
12.7.3 Contact Center Analytics Software Introduction
12.7.4 Mitel Networks Corporation (Canada) Revenue in Contact Center Analytics Software Business (2013-2018)
12.7.5 Mitel Networks Corporation (Canada) Recent Development
12.8 SAP SE (Germany)
12.8.1 SAP SE (Germany) Company Details
12.8.2 Company Description and Business Overview
12.8.3 Contact Center Analytics Software Introduction
12.8.4 SAP SE (Germany) Revenue in Contact Center Analytics Software Business (2013-2018)
12.8.5 SAP SE (Germany) Recent Development
12.9 NICE Ltd. (Israel)
12.9.1 NICE Ltd. (Israel) Company Details
12.9.2 Company Description and Business Overview
12.9.3 Contact Center Analytics Software Introduction
12.9.4 NICE Ltd. (Israel) Revenue in Contact Center Analytics Software Business (2013-2018)
12.9.5 NICE Ltd. (Israel) Recent Development
12.10 Enghouse Interactive (US)
12.10.1 Enghouse Interactive (US) Company Details
12.10.2 Company Description and Business Overview
12.10.3 Contact Center Analytics Software Introduction
12.10.4 Enghouse Interactive (US) Revenue in Contact Center Analytics Software Business (2013-2018)
12.10.5 Enghouse Interactive (US) Recent Development
12.11 Five9, Inc. (US)
12.12 CallMiner (US)
12.13 Servion Global Solutions (India)

……Continued

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