February 27, 2019 – INDIANAPOLIS, IN – Mobius Vendor Partners (MVP), the well-known business process design, management and performance improvement company and creator of CustomerCount® announced that MVP president, Bob Kobek, will be the moderator for the 2019 TCPA Summit to be held in Scottsdale Arizona March 11-12 at Gainey Ranch Hyatt Regency.
Organized by the Contact Center Compliance the summit will examine ambiguous terms in the law, rapidly changing technology and what it calls “astronomical settlements which continue to fuel the explosive growth in TCPA (Telephone Consumer Protection Act) litigation.”
Speakers sharing innovative thoughts on protecting contact center business in 2019 include Christine Reilly (Partner, Manatt, Phelps & Phillip), Eric Troutman (Attorney, Squire Patton Bogs (US) LLP) and Peggy Daley (Director, Berkeley Research Group).
With over 30 years working with contact centers, telemarketing and marketing organizations, and the creator of CustomerCount® Bob Kobek is also a talented moderator who, with his depth of expertise, knows how to keep a conference moving along while ensuring speakers share fresh quality content to help attendees learn how to maximize their results while staying within the complicated compliance guidelines which change nearly every year.
Many of the summit attendees use the CustomerCount cloud-based Enterprise Feedback Solution to provide them with real-time data through robust customized reports.
About Mobius Vendor Partners
Founded in 1999, Mobius Vendor Partners (Mobius) is a business process design, management and performance improvement company with personnel committed to excellence in assessment and deployment. We help our client organizations increase efficiency and effectiveness to gain positive, bottom line impacts. At Mobius, we provide solutions whose immediate or forecasted impacts are measurable in quantitative and/or qualitative terms. We work with our clients to identify the key performance indicators related to our solutions and develop processes/systems for effective reporting.
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting and detailed dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve ROI. CustomerCount was initially designed for the hospitality and contact center industries and is now used by organizations across numerous different vertical markets and industries.
For more information, visit www.customercount.com
Contact Center Compliance
Contact Center Compliance simplifies TCPA and DNC compliance with a single platform. Their trusted suite of cloud-based compliance solutions enable companies to easily adhere to the latest DNC and TCPA regulations in an easy to implement and cost effective manner.