Rockford, IL – Recruiters and companies are interested in individuals who are the right fit for the jobs available, however, more often than not, companies end up expending more resources in the form of money, time, and efforts to select applicants who are not the right fit for the job, thus, leading to low employee retention. Seeking to improve the applicant’s fulfillment and also improve their skills, FurstPerson has launched Their call center simulation pre-employment package for interested applicants.
At FurstPerson, their company’s goals are centered around matching the best applicants with employees based on their preferences and workplace culture, and also to improve job fulfillment for both employers and employees. The launch of their call center test simulation is aimed at giving applicants an avenue to test and boost their skills, thus, placing them on a higher pedestal to be considered for their dream job with their dream employer.
The Call Center Test Simulation is a multimedia simulation that allows applicants to play the part of a contact center service representative. The simulation is further designed to measure a candidate’s contact center and service skills while supporting a variety of inbound customer calls. Deemed an excellent predictor of applicant’s success in customer care roles, the Call center simulation is available in a range of packages including the 3-call version which provides applicants a total of 40 minutes of test time, and the 1-call version which presents applicants with as much as 20 minutes of test time.
To enable a wide range of applicants to benefit from the web-based call center simulation resource, FurstPerson has launched their simulation in a total of 3 languages and boasts of additional perks including over 200 research studies available to applicants.
Describing their company while announcing the pre-employment assessment test, the spokesperson for FurstPerson said, “Building a high-performing team is essential to drive operational efficiency, exceptional customer service, and bottom-line results. Hiring employees who are the “right fit” for your company is time-consuming, expensive, and disruptive to the business routine. FurstPerson’s pre-employment tests and other talent assessment tools give you accurate intelligence to hire individuals who will stay and perform well through better performance and retention.”
Offering evidence-based pre-employment assessment resources to applicants and recruiters, FurstPerson is located at 801 N Perryville Rd Ste. 2, Rockford, IL 61107. For inquiries, contact their team via phone at +1 (888) 626-3412 or via email to Megan.Nau@FurstPerson.com. Visit their website for additional information regarding their services.
Company Name: FurstPerson
Contact Person: Megan Nau VP, Sales & Marketing
Email: Send Email
Phone: +1 (888) 626-3412
Address:801 N Perryville Rd Ste. 2
Country: United States