Reston, VA – 27 Mar, 2019 – VOZIQ, a leading provider of Cloud-based Actionable AI Solutions for Predictive Customer Retention to recurring revenue businesses, announced today that TMC, a global, integrated media company, has named VOZIQ’s Predictive Customer Retention Solution as one of the winners of the prestigious 2019 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine.
Congratulating the winners, Rich Tehrani, CEO of TMC remarked, “The innovation our Product of the Year Award winners display, year-after-year, is so impressive. Their dedication delivering a real business impact while improving key metrics is truly remarkable.”
According to TMC Award selection committee, the winners represent prominent players in the market who consistently demonstrate applicability of advanced technologies, such as AI and machine learning, to solve real business problems. Each recipient is a verifiable leader in the marketplace.
“We’ve been keenly listening to its customers and have been innovating at a rapid pace to maximize the value our customers get by leveraging new data sources, especially unstructured data from contact center logs, and time-series data generated by product usage and system issues, and continue to fuse them with traditional structured data to realize differential value,” said Suresh Akula, CTO and cofounder of VOZIQ. “We are delighted to be recognized by TMC for our predictive AI innovation and customer retention expertise.”
What sets VOZIQ’s solution apart from other customer retention solutions is the use of multiple predictive models powered by AI/ML and precisely tuned to individual stages of the customer lifecycle. Unlike many other solutions that stop at insight, VOZIQ goes one step further to turn insight into action by blending predictive intelligence into contact center and marketing operations using explainable AI technologies.
“With 100+ years of combined experience of working with large subscription businesses, we have been able to respond quickly to the changing needs of our customers. ‘2019 Product of the Year Award’ is a testament to our understanding of revenue risks in recurring revenue enterprises and the operational priorities of executives in these businesses,” said Dr. Akula.
VOZIQ’s Predictive Customer Retention Solution can be implemented either on-premise or as a Cloud-based solution with pre-built text analytics, risk driver libraries and predictive ML models that significantly cut time-to-value in industries such as Home Security and Automation, Deregulated Utilities, Telecom, and Insurance.
VOZIQ is the only cloud-based predictive retention solution provider that enables recurring revenue businesses boost their retention rate by 10% within 1 year by leveraging structured and unstructured enterprise customer data, text analytics and AI-powered predictive churn models.
About CUSTOMER magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMERincludes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more.
Please visit http://customer.tmcnet.com for more information.
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities.
Director, Product Marketing
VOZIQ, 11951 Freedom Drive, 13th Floor, Reston, Virginia, 20190, U.S.A.