Today, Neuraswitch launches its ConnexionsCX platform on the Salesforce AppExchange.
ConnexionsCX is a next generation Cognitive Communications Support Platform that aims to eliminate many of the frustrations that come with a typical support call. Caller and Agent emotions are always at the heart of a call but not something typically monitored or even considered.
The Neuraswitch development team has worked closely with Salesforce to embed its technology natively into Salesforce’s Service Cloud, leveraging the power of human emotions and behavioral analytics to provide unique customer experiences. With the ConnexionsCX platform, the team at Neuraswitch is set to deliver.
“There are a lot of deficiencies in most current call center environments, but one of the biggest is understanding what mood not only the Client is in but also the Agent,” said Brian Matthews, co-founder and CEO of Neuraswitch. “We often forget that Call Center Agents have bad days too. Do you want an Agent who was dumped by their fiancé the night before answering a support call from a Platinum client? Probably not.” ConnexionsCX creates the ability to prevent these calls from occurring.
A native Salesforce solution, ConnexionsCX leverages all the capabilities of the Service Cloud. By using a combination of sentiment and keyword analysis, personality profiling and intelligent routing, the ConnexionsCX platform can ensure that the right agents deliver the right message to the customer, all in real-time.
Neuraswitch was founded by a team of call center professionals who wanted to redefine the customer experience by creating a unique cloud contact center solution with Artificial Intelligence built right into the platform. Neuraswitch is the creator of ConnexionsCX, a next-generation customer experience platform that leverages the power of human emotions and behavioral analytics to provide unique customer experiences.
For more information, please visit neuraswitch.com.
Chief Relationship Officer
Company Name: Neuraswitch
Contact Person: Scott Eller
Email: Send Email
Phone: (775) 204-8386
Address:1401 S. Virginia St
State: NV 89511
Country: United States