Evolution of the technology has changed the way enterprises deal with the potential customers. Intelligent communication that offers ubiquitous working environment to interact with the customers has become a basic requirement for customer-centric enterprises. The contact center software is a communication and collaboration application that enables users to resolve inbound queries and manage outbound to serve or acquire customers. Enhanced business agility, improved business continuity, and the growing acceptance of home-based work are driving the growth of cloud-based contact center software market.
Professional services, including consulting, training and support, and integration and implementation of contact center software, are a widely used service type in the contact center software market. Managed services have a higher adoption rate than professional services. Managed services empower organizations to focus on their core business functions while delegating contact center operations to professionals. Managed service providers ensure the efficient management of contact center processes and simultaneously deliver enhanced customer experience through multiple channels.
In 2018, the global Contact Center Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of 13.1% during 2019-2025.
This report focuses on the global Contact Center Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center Software development in United States, Europe and China.
The key players covered in this study
Enghouse Interactive Inc.
Huawei Technologies Co., Ltd.
Mitel Networks Corporation
Market segment by Type, the product can be split into
Market segment by Application, split into
Small and Medium-sized Enterprises
Market segment by Regions/Countries, this report covers
Central & South America
The study objectives of this report are:
To analyze global Contact Center Software status, future forecast, growth opportunity, key market and key players.
To present the Contact Center Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
Table Of Contents:
1 Report Overview
2 Global Growth Trends
3 Market Share by Key Players
4 Breakdown Data by Type and Application
5 United States
9 Southeast Asia
11 Central & South America
12 International Players Profiles
13 Market Forecast 2019-2025
14 Analyst’s Viewpoints/Conclusions
List of Tables and Figures
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Contact Person: Norah Trent
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