Clientless remote support software allows one device to stream the contents of its screen to another device through the Internet, giving IT support specialists the ability to remotely control devices from almost any system that can access the Web. This Software can support servers, PC/laptops, Apple-based devices, and the ever-increasing mobile operating system, and devices.
The clientless remote support software platform is driving innovation in areas such as IoT, Next Gen Security, robotics, and cognitive systems and play a leading role in the disruption of almost every other vertical industry. It is key enablers of the industry-wide shift to the 3rd platform, reinforcing that cloud and mobile technologies will play a crucial role in changing the way companies consume and use IT resources.
Over the past few years, with the growing usage of mobile device the Clientless Remote Support Software Market is multiplying, creating an opportunity for vendors to develop application-specific mobile operating system. Moreover, the increasing need for remote-based IT support, especially by small & medium size enterprises and increasing requirement of reducing help-desk center cost issues are escalating the market on the global platform.
Considering the exponential growth that the market perceives currently; Market Research Future (MRFR) in its recently published study report asserts that the global clientless remote support software market is estimated to garner significant accruals by 2022, registering around 14% CAGR throughout the forecast period (2016 – 2022).
Additional factors that are substantiating the growth of the market include advantageous features of clientless remote support software and the increasing adoption of IoT devices. Simultaneously, the growing demand for cloud-based services and increasing demand for mobility and server virtualization are some of the key driving forces behind the growth of the market.
The BYOD trend in the organizations is propelling the growth of the clientless remote support software market, serving as a growth opportunity to the market. The only drawback of remote support software is that it allows desktop sharing which brings along a probability for loss of user’s privacy.
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Some of the major players in Global Clientless Remote Support Software Market includes Bomgar Corporation (U.S.), Cisco systems (U.S.), Citrix Systems, Inc. (U.S.), F5 Networks, Inc. (U.S.), LogMeIn, Inc. (U.S.), NTRglobal (Spain), SimpleHelp (UK), Rsupport, Inc. (South Korea), Techinline (UK), and others.
Global Clientless Remote Support Software Market – Segmentation
For a better understanding of the report, the market is segmented into three key dynamics:
- By Device: Desktop, mobile device, laptops, and others
- By End-users: Customer Care Centers, IT, government, Defense, Education, and BFSI among others.
- By Regions: North America, Europe, Asia Pacific, and the Rest-of-the-World.
Clientless Remote Support Software Market – Regional Analysis
The North American region dominates the Clientless Remote Support Software market; heading with the rising demand for the Software, especially by the US companies. The US and Canada majorly drive the clientless remote support software market in North America. Besides, the high adoption of smartphones and other smart connected devices is expected to support the clientless remote support software market in the region.
Addition factors that are supporting the growth of the regional market include the availability of high-tech infrastructure the vast developments in the field of technology and the presence of giant technology companies. Substantial investments in R&D sector from major players in this region are acting as a tailwind supporting the market to grow extensively.
The global clientless remote support software market in the European region has acquired the next largest share in the global market. The resurging economy is undoubtedly contributing to the market growth significantly, augmenting the demand clientless remote support software across the region.
Attributing to the significant technological advancements alongside the increasing number of SMEs in the region, the Europe clientless remote support software market is expected to grow with a strong CAGR from 2016 to 2022.
The Asia Pacific clientless remote support software market is emerging as one of the lucrative markets, globally. Factors such as the rapidly growing healthcare, manufacturing, retail, and telecommunication sectors, backed by the improving economy in the region, foster the growth of the market.
Owing to the presence of foreign players, the APAC clientless remote support software market is expected to post a remarkable CAGR during 2016-2022. Advancements in network connectivity technology, which are improving the internet speed, and rising demand for cost-effective solutions for expensive desktop accessibility are some of the key factors expected to fuel the growth in the regional market.
- Software manufactures & providers
- Small & medium size enterprises
- Network infrastructure providers
- Technology investors
- Research & consultancy firms
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