U-PIC Shipping Insurance is a well-established company that provides coverage for packages while in transit between the seller and buyer. With hundreds of millions of packages in transit at any given time, and the risk of damage or loss; it is important for both individuals and businesses to protect their packages, whether it’s vital medical equipment they have ordered from a website or collector coins from the other side of the country. This is why U-PIC provides full coverage shipping insurance to make sure that their customers stay worry-free, while their packages are in transit, regardless of from where they are coming or going. The company can insure any parcel shipped through FedEx, USPS, UPS, DHL or other common carriers.
Matt Morelli, the director of business development for U-PIC Shipping Insurance tells us more about his company and the services they provide.
Interviewer: Give us a brief overview of your background and experience?
Matt Morelli: Sure thing. I’ve been helping companies grow for nearly 20 years in sales, marketing, and business development. I cut my teeth in the financial services industry, and then the beauty industry. I also spent 12 years serving in a reserve capacity as a military police officer.
Interviewer: When did you join U-PIC insurance and how’s your experience so far?
Matt Morelli: I took a leap of faith in 2018 and left my cushy job, to take on a new challenge in the insurance industry. It’s been quite the adventure. Shipping insurance is a niche market. It’s one of those services that a lot of companies have never heard of, or thought about…until it’s too late. It’s been awesome learning the trade, meeting the people, and making big things happen.
And I’ve found what we do to be an important aspect of a company’s overall success, interestingly enough.
To be clear, losing a small inexpensive package or two isn’t a big deal to most companies. But at some point it starts to rack up, and it starts to move the needle in the wrong direction. Lost or damaged packages and products tend to leave customers with a bad taste in their mouth, for your business. How you handle these events will be the make or break on whether or not that customer will ever shop with you again. Parcel insurance gives sellers and shippers peace of mind, and a way to get their money back when the inevitable happens.
It’s been interesting and fun to have these discussions with companies and help them see the value in what we do.
Interviewer: What kind of insurances does U-PIC provide?
Matt Morelli: Every employee at U-PIC, is a licensed property and casualty insurance agent, whether they are client facing or not. We sell shipping insurance to companies that ship products business to business, or business to consumer. Our insurance coverage protects both sellers and buyers from the risks inherent to the delivery process. On a national scale, nearly one in ten parcels is damaged in transit. This does not always mean that the products inside also sustain damage, but five to ten percent of the time, they do.
Now think about this – in the US alone, more than 30,000,000 packages are in transit on a daily basis. The fact is, eCommerce is growing at a rate that is outpacing portions of the shipping process’ ability to keep up. It’s truly a logistical nightmare in a sense. While the carriers do an absolutely amazing job at getting things from Point A to Point B – loss, theft, and damage does happen. Every day. And if you are a shipper, chances are that you have been on the wrong side of that experience before.
That is why we are here.
We extend the helping hand to you, when you get an angry email or phone call from a customer who is incensed that the personalized bobblehead that they purchased from you, arrived headless and shattered. They did not spend $149 for that, and they want their money back immediately. As a business, if you do not take care of that customer with no hesitation, you have literally lost their business forever. Even worse, they’re on Facebook… they’re on Twitter…they’re on Instagram, and now ALL of their friends know how terrible your customer service is. No fun.
For U-PIC clients, when this happens, action taken to remedy the problem is swift. A U-PIC client will immediately refund the customer without hesitation, or send them a replacement. At the same time, they’re filing a claim with us through our simple online portal, sending in the proof of the damage (or loss), and in 7 to 10 days, they’ll get an email from us, containing an eCheck that they can deposit into their account immediately.
That’s it. Take care of your customers, and we’ll take care of you.
Interviewer: What are the criteria to avail these insurance services?
Matt Morelli: There are a million little factors that go into it, but generally speaking if your company ships products to buying customers, we may be able to help you. While some products are tougher to insure than others, we have a lot of flexibility with how our programs are engineered. If you’re interested in learning whether or not we can insure what you sell, reach out to us!
Interviewer: What makes you stand apart from your counterparts?
Matt Morelli: Money. I’d like to say that our excellent service, our top notch technology, and our cheery disposition are the biggest differentiators, but it happens that the number one thing that makes us different than the others is the thing that is most important to our clients.
Insuring your parcels with U-PIC can save you up to 90% off of what you are currently getting from the shipping carrier.
However your shipping workflow is set up right now, can remain the same. We integrate with every shipping label platform on the market and can have your account up and running in a matter of minutes. Our prospective clients are literally a few minutes away from saving a ton of money on shipping insurance.
It’s that simple.