Customer Success Platforms Market is Set to Witness a Healthy CAGR of 25.75% in 2019-2026 With Gainsight, Salesforce, Natero, Totango, Strikedeck, Inc., ChurnZero, ClientSuccess, Bolstra, UserIQ

Customer Success Platforms Market is Set to Witness a Healthy CAGR of 25.75% in 2019-2026 With Gainsight, Salesforce, Natero, Totango, Strikedeck, Inc., ChurnZero, ClientSuccess, Bolstra, UserIQ

“”Customer Success Platforms Market””
Global customer success platforms market is set to witness a healthy CAGR of 25.75% in the forecast period of 2019-2026. The report contains data of the base year 2018 and historic year 2017. Rising demand for cloud based solutions and increasing demand for customer data analysis are the major factors for the growth of this market.

Market Definition: Global Customer Success Platforms Market 

Customer success platform is specially designed by an organization so that they can create and capture data from different online and offline channels. These customer success platforms help the customer to understand business better. They are widely used in applications such as customer experience management, risk and compliance management, sales and marketing management among others. They are used in industries such as e-commerce, banking, financial, healthcare among others. Increasing usage of artificial intelligence and machine learning worldwide is the factor fuelling the growth of this market.

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Major Market Competitors/Players: 

Few of the major competitors currently working in the global customer success platforms market are

  • Gainsight,
  • Salesforce.com, inc.,
  • Natero,
  • Totango,
  • Strikedeck, Inc.,
  • ChurnZero, Inc.,
  • ClientSuccess,
  • Bolstra,
  • UserIQ,
  • Planhat,
  • Salesmachine inc.,
  • AppsForOps Pty Ltd,
  • CustomerSuccessBox,
  • Wootric,
  • Akita,
  • Catalyst Software,
  • Amity (Lilikoi Data Inc.).

Market Drivers:

  • Growing approach of cloud computing in customer success
  • Increasing demand for advanced solutions to monitor customer scores
  • Rising acceptance of innovative technologies such as artificial intelligence and machine learning
  • Growing investment in customer success platform start-ups

Market Restraints:

  • Increasing data security and privacy concern
  • Rising data aggregation and synchronization from various sources

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Segmentation: 

By Application

  •  Customer Experience Management
  •  Sales and Marketing Management
  •  Risk and Compliance Management
  •  Customer Service
  •  Others

By Component

  •  Solutions
  •  Services
  • Professional Services
  • Support and Maintenance Services
  • Consulting Services

By Deployment Type

  •  On- Premises
  •  Cloud

By Organization Type

  •  Small and Medium-Sized Enterprises
  •  Large Enterprise

By Industry Vertical

  •  Banking
  •  Financial Services, and Insurance
  •  Retail and e-commerce
  •  Telecommunications and IT
  •  Healthcare and Life Sciences
  •  Government and Public Sector
  •  Other

By Geography

  • North America
  • South America
  • Europe
  • Asia-Pacific
  • Middle East and Africa

Key Developments in the Market:

  • In March 2019, Strikedeck launched a new customer success platform Strikedeck Blitz which is specially designed to combine small and medium sized business. This new platform will help the customer success team by improving their customer experience, increasing subscription services and minimizing customer churn. It also has the ability to track customer interactions and workflow automation.
  • In May 2019, Gainsight announced the launch of their Pulse+ which is the online media platform so that they can create skilled customer success professionals. This platform will have combine eLearning and industry-grade and subscribers can access year-round program of on-demand training, original video series and podcasts. This will help the professionals to improve their business and analytical skills in the customer success industry.

Competitive Analysis: 

Global customer success platforms market is highly fragmented and the major players have used various strategies such as new product launches, expansions, agreements, joint ventures, partnerships, acquisitions, and others to increase their footprints in this market. The report includes market shares of customer success platforms market for global, Europe, North America, Asia-Pacific and South America.

Key Insights in the report:

  • Complete and distinct analysis of the market drivers and restraints
  • Key market players involved in this industry
  • Detailed analysis of the market segmentation
  • Competitive analysis of the key players involved

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