Automated restaurant ordering systems were a way of the future that has finally been unleashed on the world of today. No longer do servers have to deal with taking orders from customers. Customers are able to place their orders with a high-tech machine. According to RealtimeCampaign.com, the machine relays the information to the cooks and servers. The food is brought out to hungry customers when it is finished being prepared. In the meantime, servers are able to greet people, offer drinks to patrons, and chat with customers. The server remains available to answer any questions that may arise about the food on the menu, but the customer may order their meals without ever speaking to a person.
Hospitality in the Future
Even though hospitality still involves manners, the old ways of having to force a server to interact with a customer are going out of style. This blog link has more information regarding the new ways that hospitality is changing to move the servers to a more passive position in many transactions. There will always be a place for people in the equation, however. People are an important aspect of the service industry, and they are also needed to develop this technology.
Good hospitality comes from people, and they remain the cornerstone of the service industry. However, people are also involved in the steps required to create an efficient automated experience for customers. You are probably looking for more information about how automation can solve your labor problems. Did you know that you will need fewer workers on your staff when you install automated systems to assist customers in ordering their meals? Your customers will be using an automated system, so there will be plenty of times that a server is not involved in the transaction.
Without the server involved in the transaction, the customer will not need to add gratuity to their bill, meaning you may be able to charge more for the items on your menu. In turn, the KIOSK should directly impact your workers’ paychecks because you will be making more money for your products, meaning your staff could earn a bigger cut of your profits. Take time to look at the benefits of updating your menus to an automated ordering system today.
The Future is Here
When you first started out in the restaurant business, you probably had no idea how far technology would come to make your business run smoother. The day is finally here that automated ordering systems are making running a business in the restaurant industry easier to manage. Automated systems mean hiring fewer servers, and that means fewer issues will arise for managers as well. This innovation will make it easier to run your business.