Call control (PBX, IP-PBX) has been conceptualized to utilize limited resources on a shared platform. It uses a single network and provides the access to multiple users on sharing basis. Sharing can be done mechanically, for inward communication, where an operator receives the call, holds it or forward it to the desired line. In a same way when somebody tries for outward communication, they go through the same operator. It can be done automatically as well. These features utilize automated attendant, voice queuing or voice messaging. The global market for call control (PBX, IP-PBX) is gaining momentum due its high adoption in various enterprise as an everyday solution.
Call control system (PBX, IP-PBX) systems comprises of two key elements lines and stations. Lines are connected to the global communication system via a telecom networking operator. Stations are telephone lines, fax or modem servers, that is the end user point. This call control system has evolved recently from being a simple mechanical facility to an automated digital facility. IP PBX offers several benefits such as voice messaging, conferencing, mobility and many others.
The global call control (PBX, IP PBX) market was developed when wired phone calls were the only mode of digital communication, however, the communication system has evolved since then. E-mails, video conferencing, desktop sharing and other instant messaging services have changed the communication landscape. However, the call control (PBX, IP PBX) market is growing at a steady pace, even when other modes of communication are giving it a tough competition.
Global Key Players covered (Key Profiles) -: Cisco, NEC, Avaya, Panasonic, Mitel, Alcatel-Lucent Enterprise
The global call control (PBX, IP PBX) market dynamics is changing constantly due to the advancement in the digital communication technology. The potential in the market is positive and demands a thorough study in order to understand its benefits. Product-wise the market is segmented into IP extension and TDM extensions. Application segment covers commercial and industrial facilities. Major industries are using this facility as it can cover a huge area and large number of personnel involved, where other mode of communication is hard to reach. Commercial sectors are also utilizing call control facility as it helps to optimize the resources and it is cost efficient too. Healthcare and Hospitality segments are also investing into developing this market.
The global call control (PBX, IP PBX) market is growing in North American and European market due to the advancement in communication technology. Infrastructural and industrial growth are also key factors to contribute in the growing call control market. The Asia Pacific region is contributing in the call control market growth with the help of growing service providing industry. The call control market is gaining traction as the Business Process Outsourcing (BPO) industry is growing in this region. Industrial growth is also one of the key contributors to the market.
Hospitality solution provider, Angie Hospitality has developed a system that offers 24- hour interactive guestroom assistance by integrating it to the IP PBX system of the hotel, which is increasing the guest satisfaction level.
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