The global healthcare chatbots market is anticipated to display a CAGR of 21.10% CAGR during the forecast timespan (2018-2023) to touch USD 316.85 million. The Microsoft has made available its Healthcare Bot Service which can be integrated to users of Azure and Teams. The recent software update can link EHRs seamlessly and provide a platform for secure chats.
Healthcare chatbots are virtual assistants designed to assist patients in their daily queries. They have been programmed with the assistance of doctors and clinicians to handle basic queries and lower patient volume at hospitals and clinics. Healthcare Chatbots Market by Component (Software, Services), by Deployment (On-premise, Cloud-based), by Application (Medication Assistance, Appointment Scheduling & Medical Guidance), by End-user (Patients, Healthcare Providers, Insurance Companies, Others), and Region – Global Forecast till 2023.
The use of virtual assistants for providing an interface for handling and managing electronic health records (EHRs), clinical decision support systems, and other supportive departments can drive the market growth.
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According to statistics by Anthem Insurance Companies Inc., close to 52% patients gain their medical information via healthcare applications, while 36% doctors approve the use of chatbots signaling its importance. But concerns of data privacy can impede the market growth.
The global healthcare chatbots market is segmented by deployment, component, application, and end-user.
By deployment, it is segmented into on-premise and cloud-based. The cloud-based segment can purportedly attain USD 113.48 million by 2023 due to the technology allowing healthcare chains in scaling their operations at a fractional price.
By component, it is segmented into software and services. Constant evolution in techniques of natural language processing (NLP), deep learning, and artificial intelligence (AI) can assist the segment in sustaining its dominant position till 2023.
Appointment scheduling & medical guidance and medical assistance are two major applications of the market. Medical assistance is predicted to be the reigning application till 2023 due to patients requiring the in-built feature as a reminder for taking medicines at the required time.
By end-user, it is segmented into insurance companies, healthcare providers, patients, and others. Patients are the biggest end-user of the global healthcare chatbots market due to the slew of healthcare mobile applications prioritizing on patient care.
Some of The global healthcare chatbots market are Mentioned in the Covered Research are as Follows-
Woebot Labs Inc.
Ada Health GmbH
Buoy Health Inc.
PACT Care BV
The surge in healthcare mobile applications due to the constant upgrades on conversational user interfaces have gained laurels among patients with chronic diseases. Emergence of sectors such as telemedicine and remote healthcare can drive the market demand further till 2023.
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The Middle East & Africa (MEA), Asia Pacific (APAC), Europe, and the Americas are the main regions considered during the compilation of the market report.
Europe dominated the global market in 2017 as the best-performing region due to adoption of virtual assistants and adoption of technologically advanced devices and applications. It can touch a valuation of USD 123 million by 2023.
The Americas can experience growth at a rapid rate during the forecast timespan due to considerable investments in artificial intelligence. The region can exhibit a CAGR of 21.46% during the forecast period due to adoption of chatbots and increased funding & assistance provided by governments in the region.
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