Tullhoma, TN – CCR Industrial, at https://ccrind.com/, has recently updated their website in an effort to improve their user experience online. When asked what they hope to see from the change, the industrial equipment and machinery supplier noted that they hope to make visitors to their site more informed about their products. Since the upgrade, clients have given positive feedback regarding the changes.
The company is currently focused on increasing communication with their customers. On their new site, contact information is shared on every page. They hope clients feel that getting in touch with their team regarding questions about parts is no hassle. In addition, the company has included a convenient contact form that visitors can fill out, then wait for a reply. The team promises to answers inquiries within a few days of submitting.
The company also features notices on their site that are meant to guide users towards independent product research. The notices are meant to improve the buying experience by making users more informed before they purchase. This is largely because the company acquires the products they offer from other sources. They deal in surplus, liquidations, new and used items, NOS (new old stock), and discontinued items.
Because of this diversity of offerings, CCR Industrial is not an official, authorized dealer for specific brands and options. Through the website, they have included warnings that urge customers to assess each product like safety and accessibility on their own.
Another user-focused aspect of their website is their new return policy. This was designed to clear confusion among previous buyers. Because the company specializes in liquidations, they are typically unable to accommodate returns on items purchased directly through them. They also feature details about their shipping policies, custom sales agreements, and their payment options. In recent reviews, customers who frequently purchase big ticket items have found these details to be beneficial to review before buying.
The company has cited that customer satisfaction and clear communication are two of their primary business goals. With the new website changes, they are hoping to create a stress-free shopping process for customers.
Those that are interested in learning more about CCR Industrial can contact them via email, phone, or the contact form on their website.
Company Name: CCR Industrial
Contact Person: Daniel Wallace
Email: Send Email
Phone: (931) 563-5591
Address:411 E Carroll St
State: TN 37388
Country: United States