Steve Hudson (President) and Tony Strkalj (Vice President) of Hudson Restoration Inc. are Property Loss Professionals and leading edge thinkers who are constantly seeking ways to increase value to their clients. Highly respected in the industry by contractors, adjusters and insurance brokers they have become recognized as environmental remediation specialists dealing with commercial, industrial, residential and heritage property restoration. Hudson’s philosophy of outstanding customer service prompted them to up their practice for customer engagement.
Hudson Restoration has incorporated online & mobile technology to put their employees’ development, safety and the input of customers at the forefront of their daily activities. They wanted to be in direct conversation with clients and employees. They wanted employees and customers to have 24/7 secure, private and direct contact with the management of Hudson.
To achieve this, they have added to their corporate website landing page tools to link and improve engagement with customers and employees.
As President Steve Hudson often says, “… having the best people leads to having the best customers.” Both Steve and Tony backed up their vision by incorporating an Employee Training Centre and Employee Feedback Centre to bolster their commitment to their team of employees. “Restoration requires exact processes and procedures in order to have the safest possible work environment,” said Vice President Tony Strkalj. “Using QuizzPoint software allows us to keep our people up to speed with health & safety standards, our policies and protocols and have the compliance and governance needed for regulators.”
“We then used theHelpPoint technology to create an Employee Feedback Centre so we can listen to our ‘EmployeeVoice’ whenever they wish to connect. We like it because they can use all these technologies anytime, anywhere they have Internet access, which includes their smartphones,” added Steve Hudson.
When a Hudson Restoration customer wants to provide direct, instant input and feedback to the company, they access the Hudson Customer Feedback Centre button on their website. The customer’s time stamped remarks go immediately to the Hudson service team member who is the appropriate responder. This includes Hudson’s top level management as well as other specific company managers. The customer also receives a copy of their message. They know they have been heard, they know the support process has started and Hudson is taking action.
“Customer care is an organizational culture and focus, not just a ‘this quarter’s initiative’ to Hudson,” says Tony Strkalj. “It is the essence of what we do. Everyone on our team is committed to this goal,” adds Steve Hudson.
Managing Director of QuizzPoint Corporation, developers of the software platforms utilized by Hudson, Peter Curry notes, “Hudson has embraced technology to improve connection, engagement and development of employees and customers. Their experiences have helped us with key insights into further developing our systems.”
Located at 5035 North Service Road in Burlington Hudson have become an exclusive service provider for BIOSWEEP – a highly advanced form of decontamination and odour control technology and service the GTA and southwestern Ontario. Their highly skilled IICRC technicians are trained to deal with any kind of emergency including fire/smoke/water damage, odour control, and specialize in mould and asbestos abatement.
For 24/7 emergency or restoration service call 1-888-918-6855.
QuizzPoint Corporation Managing Director Paul A. Bernard summarized QuizzPoint Corporation’s view of their latest technology when he said, “If customer service is your number 1 priority, we add a valuable tool and raise the bar over your competition.”
More information about QuizzPoint Corporation software solutions can be found at quizzpointcorp.com or may call directly in North America 1-800-910-4530
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Company Name: QuizzPoint Corporation
Contact Person: Paul Anthony Bernard