Medical offices, hospitals, and other medical establishments looking for a specialized answering service that serves only the medical community choose Rutherford Answering Service because they accept clients related to only the medical field. They process thousands of medical calls per day with the highest degree of accuracy.
The employees at Rutherford Answering Service undergo rigorous coaching and training programs at frequent intervals to remain current with the latest technology, medical terminology, and HIPAA regulations. When doctors choose Rutherford Answering Service for doctors, they know their patients’ confidential data is in safe hands. Rutherford TAS remains committed to protecting patients’ health information and for this they perform regular internal audits on their processes and employees to ensure compliance with the HIPAA and HITECH.
The experienced medical answering services provider offers a highly efficient call management process that is designed to meet the needs of a medical office. Doctors can focus on the core areas of their practice and are not disturbed by routine and non-urgent calls that can be easily handled by other staff members. The call answering executive ensures that when a call deserves doctor’s attention, it is forwarded as per the instruction and convenience of the doctor.
Rutherford TAS answered its first call for the medical community and still does only medical clients even after 26 long years in the call answering business. They have grown to over 90 fulltime employees and have clients in all 50 states in the U.S.
In the words of the CEO Benjamin Pure, “Growing up, everyone in our family worked in the answering service business. Every one of us has played an important role in the success of our company and we continue to grow today because the commitment to our doctors and our employees remains strong.”
Rutherford Answering Service boasts of having the best call agents in business. They have an incentive-based performance program for the best call agents and reward them each month for outstanding service. Another thing that works to their advantage is their simple and straightforward pricing plans. It offers great value and is easy to understand. There are no complicated schemes and no hidden charges.
The trained and experienced call agents offer a friendly and professional voice to answer calls of the medical office when the staff members are not available. You can use their services not only for office hours but also for non-business hours, weekends, or holidays. Patients’ queries will always be answered professionally and with the highest degree of confidentiality and security.
At Rutherford, every call is recorded, logged, and monitored. All the employees have a weekly review with the management where random calls are reviewed. This process ensures that patients get an exceptionally good response. The call executives are also required to participate in monthly training sessions where their medical terminology and HIPAA knowledge is updated. They also undergo training for sensitivity and new technical protocols.
Rutherford Answering Service now offers a voicemail system that will help doctors reduce costs without compromising on the quality of patient care. They provide one professionally recorded greeting free of cost to their clients. The instruction on the greeting can be customized or changed at any time without any charge.
Rutherford’s answering service for doctors has an internal audit department which reviews all their personnel processes to make sure they adhere strictly to the ever changing HIPAA regulations. They are offering clients a free 30-day trial which you can try without any obligation. If you wish to discontinue, they will help you get back to your old process seamlessly.
For more information about this leading answering service for doctors, visit http://www.rutherfordtas.com/
Company Name: Rutherford Answering Service
Contact Person: Adam Bell
Email: Send Email
Address:23 Highland Cross
State: NJ, 07070
Country: United States
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