Everyone at Eznpc believes within a Customer-first method. It means that each part of Eznpc retailer is developed with gamers in thoughts as well as your purchase safety and satisfaction come very first for us. The most recent update to our voluntary Refund Policy adds yet another piece to this customer-friendly encounter.
Eznpc must say that this update is doable thanks to your respect for all of the time and difficult performance put into building the games you invest in on Eznpc.com and playing by the rules. We’re grateful for that and encourage you to continue to perform so.
For additional information on how the alter functions, please verify here.
How does your updated voluntary Refund Policy function?
To apply for a refund, you should make contact with Eznpc Consumer Support Team within 30 days of your buy, and the Eznpc group will sort it out as quickly as you possibly can.
Nonetheless, when the reason you happen to be searching for a refund is that your game just isn’t functioning, please contemplate contacting our friendly Tech Help folk 1st. They’re going to do their very best to help you get the game working in your machine.
We’re monitoring the effects on the current update to make positive nobody is making use of this policy to hurt the developers that place their time and heart into making good games. Eznpc may refuse refunds in such personal circumstances. We’d also let you know about any future adjustments inside the voluntary Refund Policy in advance.
How extended does it take to approach a refund?
After you apply to get a refund, we can offer you two alternatives – a conversion into Eznpc Wallet funds, or possibly a money refund back to your original payment process.
Eznpc Wallet refunds might be applied as soon as an Eznpc.com Help representative triggers the return.
Money refunds can take a handful of business days, based around the precise payment process applied, your bank, and so on. You’ll find some exceptions, such as Paypal, Paysafecard, SOFORT, and GiroPay – for technical factors; these transactions must be processed entirely ahead of they could be refunded; this can take as much as several weeks.
I received a gift from a friend. Can I apply for a refund?
We can only offer you a money or Eznpc Wallet refund for the person who purchased the gift. When the particular person who bought the present prefers to receive a full refund, this is attainable, even so, they really should contact us about this separately.
How generally can I refund my games? Is there some sort of limit?
We trust that you happen to be making informed acquiring choices and will use this updated voluntary Refund Policy only if anything does not operate as you expected.
That is why you can find no limits, but alternatively, we reserve the correct to refuse refunds in-person situations.
Please respect all of the time and tough work put into producing the games you play and try to remember that refunds are not testimonials. Should you finished the game and did not like it, please consider sharing your opinion instead. Also, please don’t benefit from our trust by asking for an unreasonable amount of games to become refunded. Never be that particular person. No one likes that specific person.
Company Name: COOLPLAY TECHNOLOGY CO., LIMITED
Contact Person: Media Relations
Email: Send Email
City: New York
State: New York
Country: United States