Manufacturing journalist, TR Cutler profiled the Gartner 2020 Culture of Quality During Disruptions Survey in the September issue of Manufacturing Outlook. Cutler discussed how a single disruption in an organization can cause a culture of quality to drop 9%. Read Cutler’s article here.
Even before COVID-19 manufacturers were forced to find new ways of working. Manufacturers operating in “crisis management mode” were accustomed to an increasingly disruptive environment. The primary tools lean manufacturing leaders used to maintain a culture of quality during a disruption reinforced tools such as training and knowledge hubs. Gartner’s survey revealed these hackneyed methods had little to no impact.
Bryan Klein research director with the Gartner Supply Chain Practice shared, “COVID-19, digital transformation, sudden facility shutdowns, or an expansion into a new market…disrupt supply chain organizations. A strong culture of quality is critical during times of transformation. Quality leaders must find strategies to sustain their quality levels during disruptions.”
Quality leaders must offer clear guidance when a certain level of quality is crucial and when it is not. Establishing categories such as “must have quality,” “should have quality,” and “can have quality” are an easy way to guide employees’ thinking patterns. Finally, employees must be equipped to manage competing tensions when necessary. Less than 25% of survey respondents reported that they seek guidance from quality leaders before making a difficult trade-off decision. Employees (particularly on the plant floor) must be empowered and properly equipped to make those decisions on their own.
Jacket Media is the parent company of Manufacturing Outlook e-zine. The publication highlights current manufacturing trends.
About TR Cutler, Inc.
Thomas R. Cutler is the President and CEO of Fort Lauderdale, Florida-based, TR Cutler, Inc., the largest manufacturing communication firm worldwide with four dozen industry experts and thought leaders on staff. Cutler is celebrating the 21-year anniversary of the Manufacturing Media Consortium.
During COVID-19 Cutler is advising manufacturers, industrial leaders, supply chain professionals, and C-level executives how to best navigate Q4 2020 and beyond.
Cutler has authored more than 8,000 articles for a wide range of manufacturing periodicals, industrial publications, and business journals. Cutler is the most published freelance industrial journalist worldwide, and more than 4600 industry leaders follow Cutler on Twitter daily at @ThomasRCutler.
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