Flooring Liquidators has implemented a video call service so that customers can safely and conveniently shop for various flooring products from the comfort of their homes.
This initiative was enacted so that customers could still safely purchase flooring during the COVID-19 pandemic. Whether it is during a lockdown or out of concern for community spread, customers can simply set up a video call with a sales representative to peruse products.
The process is simple. The customer just fills out an online form, providing their basic information, the store they wish to connect with and their preferred means of setting up a video call. Then a video call is scheduled by a member of the customer service team.
During the video call with a sales associate, the customer can let the associate know what type of flooring they want, from hardwood and vinyl to laminate, tiles and carpet. With this information in hand, the associate can make product recommendations, show the customer various product samples, and answer any questions about the products that the customer may have.
Payments can also be processed over the phone so that the customer does not feel that they have to worry about neglecting any social distancing measures.
To further ensure that customers feel safe when engaging with Flooring Liquidators, the company also offers both delivery and curbside pick-up. This is done to make the customer feel safe and comfortable when it comes to finally getting their flooring in their hands.