Phone Ninjas Virtual BDC Will Enhance Call Handling Process And Increase Appointment Rates.

Phone Ninjas Virtual BDC Will Enhance Call Handling Process And Increase Appointment Rates.

CHARLOTTE, NC – For over ten years, Phone Ninjas has been offering innovative phone training and call coaching to dealerships across the United States and Canada. Phone Ninjas’ latest product is a Virtual BDC. Phone Ninjas’ Virtual BDC has been structured to ensure professional and effective handling of inbound phone calls.

“The largest area of missed opportunities for retail businesses is the initial inbound phone call,” said company Vice President Chris Vitale. He went on to say, “Phone Ninjas can accommodate both the dealer that wishes to have it handled for them and the dealer that prefers to be trained so they may better handle calls themselves.”

Phone Ninjas increases the value that a BDC delivers to a dealership with improved process that significantly boosts customer satisfaction. Phone Ninjas’ goal is to drive more customer appointments. “The monthly investment is less than that of a parttime receptionist and one in-house BDC agent. With a 70% appointment set rate on sales calls, ROI is well over 1,000%,” said Morgan Hardy, Virtual BDC Director.

Phone Ninjas Virtual BDC offers:


  • Sales Calls
  • Service Calls
  • Operator Service
  • Warm Transfers


  • Follow-Up
  • Service Generation
  • Sales Generation


Phone Ninjas is a premier phone training company in the automotive industry. Phone Ninjas began as a way to help dealerships improve their call handling skills. Phone Ninjas’ Active Coaching Method is quickly expanding to other vertical markets, transforming phone shoppers to real appointments, and continuing ongoing training to hundreds of dealers across the nation.

Learn more here:


Morgan Hardy
Virtual BDC Director, Phone Ninjas

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