Leading the charge of managing remote workers through the years and the covid season, Track-It! help desk software, created in the early 1990s by BlueOcean Software, has turned 30 years old, making it one of the most mature help desk software products on the market today. The initial purpose of Track-It! was to monitor network computer systems to detect hardware and software information from systems connected to the network. The Help Desk module was then added along with other modules for Purchasing, Change Management, and Self Service.
In 2002, Intuit Inc. purchased BlueOcean Software and used the acquisition to form Intuit IT Solutions. Intuit then sold Intuit IT Solutions to a private equity firm who renamed the purchased organization to Numara Software, whose name change — “Numara” was formed using the phonetic spelling of the word “New” and the Irish name Mara meaning “Sea”, together meaning “New Ocean” as an homage to the original BlueOcean Software. Due to Numara Software’s successful growth, BMC Software purchased Numara Software in 2012 and just released BMC Track-It! 2020 last year.
Thousands of companies worldwide trust Track-It! help desk software for their IT help desk and Asset Management needs. In addition to updating and maintaining Track-It!, the product team at BMC Software provides valuable insights on the Track-It! blog about help desk operations and how to optimize them. The topics covered include addressing technical issues associated with remote work, vital skills that help desk technicians need, and processes that help desks can adopt to increase their efficiency and customer satisfaction.
BMC and the Track-It! software team looks forward to continuing in their mission of helping organizations around the world automate and simplify their help desk operations. Track-It! is the original help desk software and the Track-It! product team continues to keep the software current with updates, new features, and highly-rated customer service. The Track-It! team strives to maintain the software suite’s legacy of customization, automation, ease of use, and cost-effectiveness as well as providing valuable insights on how help desks can maximize their technological and interpersonal skills to establish and maintain high-quality, high-efficiency help desks.
From core to cloud to edge, BMC continues to build on a 40-year heritage of shaping digital transformation for organizations around the world. BMC delivers the software and services innovations that help over 10,000 global customers, including 84% of the Forbes Global 100, thrive in their ongoing evolution to an Autonomous Digital Enterprise.
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