Sydney, New South Wales – April 09, 2021 – Tiggadesk is a 5-in-1 cloud business telephony platform, assisting businesses in simplifying the management of their customers and teams through features like natively built-in CRM, texting, email processing and integrated ticketing.
When asked about their cloud based phone service, a Tiggadesk spokesperson said, “We created our own solution that combined all of the services we found useful and left out the stuff that SMEs just don’t need. We developed our own platform to combine call and email traffic and then tie it together in one ‘file’ per customer.”
Tiggadesk’s cloud based telephone system offers flexibility, portability and transparency to your team. The sophisticated configurable system comes with voice mails, queuing mechanisms, live statistics, interactive voice response (IVR), and phone menus that can be modified for callers.
The spokesperson added, “Our unique platform and charging model mean that businesses of any size can move their customer communication into a league, previously the exclusive domain of companies at the big end of town. Without big investments, commitments or IT teams.”
The e-commerce customer service offers numerous benefits including reduced training time, shortened handling time, enhanced customer experience, reduced customer irritation, faster email answering, clearer ticket progress and status, and many more. The inbound and outbound communications are to be prioritised, organised and monitored by the fully integrated central ticketing system to make things much easier for everyone.
The spokesperson concluded, “Our transparent, innovative and sharing approach makes working and discovering with Tiggadesk a more pleasant and more satisfying experience.”
Tiggadesk also offers bundles for 1300/1800 numbers, which is great if you want to grow your business and save on Australian 1300 and 1800 numbers cost. Combining a 1300 or 1800 number with the tiggadesk platform, makes possible to send SMS, process emails, make calls, answer 1300 calls, view previous customer interactions and see ticket pool with pending tasks.
Tiggadesk, a single login, 5/1 communication solution, enables businesses of all sizes to use the same technology as the big enterprises, professional call & contact centres and support & sales desks. Visit https://tiggadesk.com/ for more details.