Opiniator, a customer feedback platform, is glad to announce a brand-new feature that has never been seen before in a full customer survey application. This new feature allows visitor interactions via SMS to be combined with the main on-location customer feedback utility, allowing for generating on-the-spot feedback with a contactless response, for those customers who want live communication with the business
The company couldn’t have launched this feature at a more appropriate time. Countless people and businesses have been hit by COVID. With Opiniator’s new on-the-spot feedback, companies will improve the customer experience by creating two-way contactless communication. As with the existing feedback platform, all chats and results are closed-loop – so tracked by the business until closed out..
Opiniator’s new feature provides incoming and outgoing customer feedback via the cell phone with a bespoke survey and analytics engine. The system will note performance, comments and ratings capture in just one click. If the customer then wants to chat via a live SMS – they now can.
“We are a customer feedback and recovery platform for brick-and-mortar businesses that capture on-the-spot ratings, comments and feedback from real customers using their mobile phones. We then track the issues until resolution”, “We have now enabled real time chat between the business and their customers. This means happier customers and no more nasty surprises on social media,” says a spokesperson for Opiniator.
The feedback system lets the client know what their customers are thinking and then tracks the response. They help improve location service, safety and maintenance. Any customer that now wants to communicate directly with live staff now has that option.
“AWP is a rapidly growing company. When we centralized our Support Center, some customers were apprehensive to deal with someone outside of their local vicinity. Opiniator allowed us to measure customer experience so that we not only knew how well we are doing but also allowed us to use the metrics to reassure new customers”, says Deanna Meadows, the Marketing and Business Development Manager at AWP.
Matt Selbie is the President and Founder of Opiniator. Matt, along with his team, aims to see all businesses grow through their feedback services.
Check out Guest chat / messaging video: https://opiniator.com/guest-chat/
For more information, please visit: https://opiniator.com/